Additional Services Technician

The Shield Co Management, LLC; North Carolina; On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Paid sick and vacation time

Comprehensive benefits package

401(k) with competitive match

Discounted pest control services

Job summary

The Shield Co Management, LLC is looking for an Additional Services Technician to provide specialized pest control and home protection services in North Carolina. This role combines hands-on service with a strong focus on customer care, ensuring high-quality service delivery and efficient operations.

The ideal candidate will have over a year of customer service experience, possess a valid driver’s license, and be familiar with construction tasks. Comprehensive benefits including medical, dental, and a 401(k) plan are provided.

Qualifications

• 1+ years of customer service experience.
• Demonstrated mechanical aptitude and familiarity with construction-related tasks.
• Must be 21 years of age or older with a valid driver's license.

Responsibilities

• Perform specialized pest control services including termite and mosquito treatments.
• Deliver exceptional customer service by explaining treatment plans.
• Maintain accurate and organized customer records.

Job description

Position Summary

The Additional Services Technician provides specialized pest control and home protection services, including termite treatments, mosquito control, insulation installation, exclusion work, and other pest management solutions. The role combines hands‑on service delivery with exceptional customer care, ensuring high‑quality results, accurate documentation, and safe, efficient operations.

Responsibilities

• Perform specialized pest control services such as termite control, mosquito treatments, insulation installation, exclusion work, and other additional service offerings.
• Complete initial indoor and outdoor pest‑control applications for new customers, focusing on quality, thoroughness, and attention to detail.
• Deliver exceptional customer service by explaining treatment plans, service features, and benefits while addressing client questions and concerns.
• Follow assigned service routes and schedules, coordinating effectively with office staff and management to ensure efficient service delivery.
• Maintain accurate and organized customer, service, and appointment records using company technology and systems.
• Inspect and maintain company vehicles, equipment, and personal protective gear to ensure safe and effective operations.
• Promote customer satisfaction by consistently delivering high‑quality service and adhering to company standards and procedures.

Qualifications and Requirements

• 1+ years of customer service experience.
• Demonstrated mechanical aptitude and familiarity with construction‑related tasks, including operating ladders and power tools safely and effectively.
• Must be 21 years of age or older, possess a valid driver’s license, and have at least 3 consecutive years of driving history (as driving a company vehicle is an essential function).
• Earn and maintain state‑required training and pest‑control licensing if applicable (provided).

Compensation and Benefits

• Hourly base pay range: $20.00 ‑ $22.00.
• Plus additional compensation opportunities based on performance and sales.
• Weekly pay (every Friday).
• Paid sick and vacation time, as well as 10 company-paid holidays.
• Comprehensive benefits package including medical, dental, and vision options.
• 401(k) with competitive match.
• Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends and family.

Physical Demands and Working Requirements

• Capable of lifting up to 50 pounds, with occasional heavier lifting.
• Requires clear vision for both close and distant tasks, with adjustable focus.
• Must be able to stand for long periods, perform repetitive motions, and manage moderate noise levels.
• Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear required.
• Reasonable accommodations may be provided to assist individuals with disabilities.

Equal Employment Opportunity Statement

EcoShield is an equal‑opportunity employer, committed to diversity and inclusion. Employment decisions are based on merit and business needs, without discrimination on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.