Additional Services Technician

The Shield Co Management, LLC; Connecticut; On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Paid sick and vacation time

Medical, dental, and vision benefits

401(k) with company match

Employee Assistance Program (EAP)

Employee discounts on pest control

Job summary

The Shield Co Management, LLC is seeking an Additional Services Technician in Branford, CT. This role delivers specialized pest control and home protection services, including termite treatments, mosquito control, insulation installation, exclusion work, and other pest management solutions.

This role combines hands-on service delivery with exceptional customer care, ensuring high-quality results, accurate documentation, and safe, efficient operations.

Qualifications

• 1+ years of customer service experience required.
• Demonstrated mechanical aptitude and familiarity with construction-related tasks.
• Ability to operate ladders and power tools safely and effectively.
• Must be 21 years of age or older.

Responsibilities

• Perform specialized pest control services as part of additional service offerings.
• Complete indoor and outdoor pest control applications for new customers with focus on quality and detail.
• Explain treatment plans and service features to customers and address questions.
• Follow service routes and schedules, coordinating with office staff and management.
• Maintain accurate records of customers, services and appointments using company systems.
• Inspect and maintain vehicles, equipment and PPE to ensure safe operations.
• Promote customer satisfaction by delivering high-quality service and adhering to standards.

Skills

Customer service

Mechanical aptitude

Construction tasks

Ladders safety

Power tools

Tools

Power tools

Job description

6 Sycamore Way Unit #2 Rear Branford, Connecticut 06405

Additional Services Technician

The Additional Services Technician provides specialized pest control and home protection services, including termite treatments, mosquito control, insulation installation, exclusion work, and other pest management solutions. This role combines hands‑on service delivery with exceptional customer care, ensuring high-quality results, accurate documentation, and safe, efficient operations.

Responsibilities

• Perform specialized pest control services, including termite control, mosquito treatments, insulation installation, exclusion work, and other additional service offerings.
• Complete initial indoor and outdoor pest control applications for new customers with a focus on quality, thoroughness, and attention to detail.
• Deliver exceptional customer service by explaining treatment plans, service features, and benefits while addressing customer questions and concerns.
• Follow assigned service routes and schedules, coordinating effectively with office staff and management to ensure efficient service delivery.
• Maintain accurate and organized customer, service, and appointment records using company technology and systems.
• Inspect and maintain company vehicles, equipment, and personal protective gear to ensure safe and effective operations.
• Promote customer satisfaction by consistently delivering high‑quality service and adhering to company standards and procedures.

Qualifications & Requirements

• 1+ years of customer service experience required and demonstrated mechanical aptitude and familiarity with construction‑related tasks, including operating ladders and power tools safely and effectively.
• Must be 21 years of age or older.
• Possess a valid driver’s license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of the role.
• Earn and maintain state‑required training and pest control licensing if applicable (provided).

Benefits & Compensation

• Weekly Pay – get paid every Friday!
• Paid sick and vacation time along with 10 company‑paid holidays.
• Comprehensive benefits package including medical, dental, and vision options.
• 401(k) with a competitive match.
• Access to the Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends and family.
• Base pay is one part of our total compensation package. This position offers an hourly base pay range of $19.00 - $24.00, plus additional compensation opportunities. Please note that actual earnings beyond base pay will vary based on sales.

Physical Demands and Working Requirements

• Capable of regularly lifting up to 50 pounds, with occasional heavier lifting.
• Requires clear vision for both close and distant tasks, with adjustable focus.
• Must be able to stand for long periods, perform physical tasks, and manage repetitive motions.
• Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear required.
• Moderate noise level in the work environment.
• Potential exposure to pests, mold, allergens, and structural hazards; safety gear required.

Equal Opportunity Employer

EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.