ADA & Leave Compliance Specialist

Teleperformance; Hartford (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401(k) plan

Life insurance

Supplemental medical coverage

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Job summary

Teleperformance is seeking an experienced HR professional to support employee relations and ADA and leave accommodations with a focus on providing clear guidance and timely execution. The role involves acting as main POC for ADA and religious accommodation requests, documenting determinations, and ensuring compliance with federal, state, and local regulations in a fast-paced call center environment.

We value inclusion, provide growth opportunities, and offer comprehensive benefits to eligible

Qualifications

• Bachelor’s degree in business or HR Related preferred.
• Experience supporting call center / contact center environment
• 2+ years of experience working in Human Resources with an emphasis on Employee Relations and Investigations
• Experience leading multiple, concurrent, high-priority employee relations activities with a focus on providing clear guidance and timely and consistent execution.
• Ability to review concerns holistically, anticipate potential issues and diagnose the root cause through active listening and conscientious inquiry.
• Partner with appropriate teams to drive resolution.
• Effective in detailing and documenting case notes, investigation summaries, and correspondence with employees and partners.
• Ability to work both autonomously and as a team, while developing strong professional relationships with peers, managers, executives, and cross‑functional teams across diverse organizations.
• Excellent communication skills – both verbal and written
• Solid understanding and capability to communicate about Federal, state and local regulations; ADA, FMLA, Leave of Absence procedures, religious accommodations, and pregnancy accommodations.
• Ability to do business with an absolute commitment to the TP USA Values.

Responsibilities

• Effectively interpret and communicate Company policies and practices, regarding Leave of Absence, ADA and Religious Accommodations with the ability to educate employees and managers.
• Act as the main POC for employees regarding all ADA and religious accommodation requests and engaging in the interactive process.
• Document/implement/and communication final determination as appropriate.
• Function as a SME for all Federal and State accommodation and benefit regulations and guidelines.
• Track all ADA accommodation end dates engaging with employees regarding next steps.
• Assist with payroll inquiries related to any paid time off policies and procedures.
• Assist in conducting annual local, state, and federal audit requirements and update systems to follow all state and federal paid time off laws.
• Respond to all ADA and Leave inquiries within established SLAs.
• Document all cases reported both in and outside of the case management system as appropriate and within standard SLA’s.
• Support other HR departments as needed, in processing TP Client and Workday ticket volume.

Skills

Excellent communication skills

ADA/FMLA knowledge

Employee relations

Investigations

Education

Bachelor’s degree in business or HR Related preferred

Tools

Workday

Job description

Teleperformance is seeking an experienced HR professional to support employee relations and ADA and leave accommodations with a focus on providing clear guidance and timely execution. The role involves acting as main POC for ADA and religious accommodation requests, documenting determinations, and ensuring compliance with federal, state, and local regulations in a fast-paced call center environment.

We value inclusion, provide growth opportunities, and offer comprehensive benefits to eligible