ADA & Leave Specialist: Compliance & Employee Advocacy

Teleperformance; Oregon; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Teleperformance is seeking an experienced HR professional to support employee relations, investigations, and regulatory compliance in our Oregon operations. The role focuses on ADA and religious accommodations, FMLA, and payroll-related inquiries.

Ideal candidates will have 2+ years in HR with a strong ability to manage multiple concurrent activities, communicate clearly, and collaborate cross-functionally across teams to ensure timely resolutions.

Qualifications

• Bachelor’s degree in business or HR preferred.
• Experience supporting call center / contact center environment.
• 2+ years in Human Resources focusing on Employee Relations and Investigations.
• Experience leading multiple high-priority employee relations activities with clear guidance and timely execution.
• Ability to review concerns holistically and diagnose root causes through active listening.

Responsibilities

• Interpret and communicate company policies regarding Leave of Absence, ADA and Religious Accommodations to educate employees and managers.
• Serve as main POC for ADA and religious accommodation requests and the interactive process.
• Document and communicate final determinations and ensure compliance with regulations.
• Act as SME for Federal and State accommodation and benefit regulations and guidelines.
• Monitor ADA accommodation end dates and coordinate next steps with employees.
• Assist with payroll inquiries related to paid time off policies and procedures.
• Support annual local, state, and federal audit requirements and update systems for relevant laws.
• Respond to ADA and Leave inquiries within SLAs.
• Document cases in the case management system and coordinate with TP Client and Workday teams.

Skills

Employee relations

Investigations

Communication

ADA compliance

FMLA compliance

Leave of absence

Payroll inquiries

Cross-functional collaboration

Education

Bachelor’s degree in business or HR preferred

Job description

Teleperformance is seeking an experienced HR professional to support employee relations, investigations, and regulatory compliance in our Oregon operations. The role focuses on ADA and religious accommodations, FMLA, and payroll-related inquiries.

Ideal candidates will have 2+ years in HR with a strong ability to manage multiple concurrent activities, communicate clearly, and collaborate cross-functionally across teams to ensure timely resolutions.