Leave & ADA Compliance Expert

Teleperformance; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Job summary

Teleperformance is seeking an HR professional to manage employee relations and investigations within a fast-paced environment. You will interpret complex policies, coordinate ADA and religious accommodations, and ensure compliant handling of payroll and time-off processes.

The role requires strong communication, cross-functional collaboration, and a commitment to Teleperformance values. This position offers opportunity to contribute to audits, drive process improvements, and support multiple

Qualifications

• Requires 2+ years of experience in Human Resources with emphasis on Employee Relations and Investigations.
• Experience supporting call center / contact center environments is preferred.
• Bachelor’s degree in business or HR-related field is preferred.

Responsibilities

• Interpret and communicate policies and practices, including Leave of Absence, ADA, and Religious Accommodations to educate employees and managers.
• Serve as main point of contact for ADA and religious accommodation requests and manage the interactive process.
• Act as SME for Federal and State accommodation and benefit regulations and guidelines.
• Track ADA accommodation end dates and coordinate next steps with employees.
• Assist with payroll inquiries related to paid time off policies and procedures.
• Support audit requirements and ensure compliance with state and federal paid time off laws.
• Respond to ADA and Leave inquiries within SLAs.
• Document cases in the case management system and coordinate with cross-functional teams.
• Support TP Client and Workday ticket volume as needed.

Skills

Employee relations

Investigations

Policy interpretation

Communication

Cross-functional collaboration

Active listening

Analytical thinking

Time management

Education

Bachelor’s degree in business or HR-related field

Tools

Workday

Job description

Teleperformance is seeking an HR professional to manage employee relations and investigations within a fast-paced environment. You will interpret complex policies, coordinate ADA and religious accommodations, and ensure compliant handling of payroll and time-off processes.

The role requires strong communication, cross-functional collaboration, and a commitment to Teleperformance values. This position offers opportunity to contribute to audits, drive process improvements, and support multiple