ADA & Accommodation Case Manager – Expert

CVS Health; Austin (TX); On-site; USD 47,000 - 112,000; Full time

Job summary

CVS Health is seeking a Reasonable Accommodation Case Manager to oversee ADA/ADAAA compliance and workplace accommodations across the enterprise. This individual contributor role partners with HR, Legal and leaders to assess requests, document decisions, and implement solutions that enable employees to perform essential functions.

The position requires 3+ years in HR/Employee Relations, strong knowledge of disability laws, and excellent communication.

Qualifications

• 3+ years in HR, Employee Relations, or ADA/Reasonable Accommodation administration.
• Strong knowledge of ADA, ADAAA, FMLA and state disability laws.
• Experience managing complex accommodation cases in a large multi-state organization.
• Excellent communication, analytical and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

Responsibilities

• Manage the end-to-end reasonable accommodation process to include, individualized case assessment, interactive discussions, documentation, and implementation.
• Conduct individualized assessments to determine the essential functions of roles and identify reasonable accommodations that do not create undue hardship.
• Partner with colleagues, managers, HR, and Legal to facilitate timely and appropriate accommodations.
• Provide expert guidance and coaching to HR and business leaders on ADA/ADAAA compliance and best practices.
• Review and analyze medical documentation to determine functional limitations and job-related restrictions.
• Champion and promote a positive employee relations climate, providing appropriate counsel and support to ensure that any Reasonable Accommodation processes are delivered to maximize the colleague and manager experience.

Skills

HR/Employee Relations

ADA/ADAAA knowledge

FMLA knowledge

Confidentiality

Time management

Education

Bachelor's degree in HR or related field

Tools

Workday

ServiceNow

HRIS

Job description

CVS Health is seeking a Reasonable Accommodation Case Manager to oversee ADA/ADAAA compliance and workplace accommodations across the enterprise. This individual contributor role partners with HR, Legal and leaders to assess requests, document decisions, and implement solutions that enable employees to perform essential functions.

The position requires 3+ years in HR/Employee Relations, strong knowledge of disability laws, and excellent communication.