Active Airport Guest Experience Specialist

Signature Aviation; Dulles Town Center (VA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid time off

Training and development

Job summary

Signature Aviation in the United States is seeking a Guest Experience Associate to deliver premium hospitality at our airport facilities. You will greet guests, assist crews, transport passengers safely, and manage luggage with a guest-first mindset.

This role blends indoor and outdoor tasks, including nights, weekends, and holidays, in a fast-paced, luxury environment. The ideal candidate has a high school diploma or GED, 1+ year of customer experience, a valid driver's license, and must pass

Qualifications

• High school diploma or GED required.
• At least 1 year of customer experience work in retail, hospitality, or sales preferred.
• Must possess a valid state driver’s license.
• Minimum of 18 years of age.
• Ability to pass company background checks and airport security requirements.
• Must be legally authorized to work in the United States.

Responsibilities

• Meet and greet guests and crews and escort them to entrances, aircraft, or vehicles.
• Assist with luggage and provide transportation to terminals, hotels, or nearby locations.
• Coordinate ground transportation and staging of personal vehicles; valet, rental cars, fueling when needed.
• Identify crewmembers, passengers, visitors, and vendors per security procedures.
• Create records for time worked and services performed.
• Communicate passenger information with crew and company personnel.
• Use CRM or company systems to update customer preferences.
• Conduct identification checks for terminal and Airport Operations Area access.

Skills

Guest service

Communication

Multitasking

Time management

Attention to detail

Valid driver''s license

Education

High School Diploma or GED

Job description

Signature Aviation in the United States is seeking a Guest Experience Associate to deliver premium hospitality at our airport facilities. You will greet guests, assist crews, transport passengers safely, and manage luggage with a guest-first mindset.

This role blends indoor and outdoor tasks, including nights, weekends, and holidays, in a fast-paced, luxury environment. The ideal candidate has a high school diploma or GED, 1+ year of customer experience, a valid driver's license, and must pass