Accounts & Renewals Leader — Drive Ownership & Growth

Aaron's Inc; Hobbs (NM); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Dayforce Wallet

Career advancement

PTO & holidays

Sundays off

Medical/Dental/Vision

HSA & FSA

401(k) matching

Employee assistance program

Employee purchase program

Job summary

Aaron’s is seeking a Customer Accounts Manager in the United States to lead the customer accounts department, drive revenue and renewals, and support store operations under the General Manager. The role emphasizes team leadership and strategic customer engagement.

The position offers incentive pay and a comprehensive benefits package, with a schedule typical for retail. A valid driver's license and ability to lift heavy items are required.

Qualifications

• Must be at least 21 years old in the United States; 18+ in Canada.
• Requires a valid driver’s license and a clean driving record.
• Must be able to be DOT certified if required in location (U.S.).
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. with assistance.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and securely handle product and operate the company vehicle safely.
• Support General Manager with account recommendations and closing lease agreements; assist sales team as needed.

Skills

Interpersonal skills

Empathy & listening

Clear communication

Leadership & multitasking

Brand protection

People-oriented

Education

High School diploma or GED

Job description

Aaron’s is seeking a Customer Accounts Manager in the United States to lead the customer accounts department, drive revenue and renewals, and support store operations under the General Manager. The role emphasizes team leadership and strategic customer engagement.

The position offers incentive pay and a comprehensive benefits package, with a schedule typical for retail. A valid driver's license and ability to lift heavy items are required.