Accounts & Renewals Leader — Customer Success

The Aaron's Company, Inc.; Albany (GA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s Customer Account Manager role is to lead the customer accounts department to achieve company standards for collections and lease renewals at the Albany store. You will influence team performance to help customers achieve ownership goals and perform a wide variety of duties under the General Manager's direction.

We value high energy, strong interpersonal skills, and the ability to build lasting customer relationships while maintaining professional appearance and executing store operations.

Qualifications

• Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask and maintain professional appearance.

Responsibilities

• Attainment and upkeep of customers’ accounts and updating store systems.
• Assist General Manager with account recommendations and payment history monitoring.
• Build authentic customer relationships to support ownership goals and drive sales.
• Manage collections to gain timely lease/merchandise renewals.
• Close lease agreements with customer identification and signatures.

Skills

Leadership

Multi-tasking

Organizational skills

Negotiation

Communication skills

Interpersonal skills

Computer skills

Education

Two years of college

High School diploma

Job description

Aaron’s Customer Account Manager role is to lead the customer accounts department to achieve company standards for collections and lease renewals at the Albany store. You will influence team performance to help customers achieve ownership goals and perform a wide variety of duties under the General Manager's direction.

We value high energy, strong interpersonal skills, and the ability to build lasting customer relationships while maintaining professional appearance and executing store operations.