Customer Accounts & Renewals Lead

Aaron's, LLC; Somersworth (NH); On-site; USD 42,981,000 - 45,130,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron's in Somersworth, NH is seeking a Customer Accounts Manager to lead the accounts department and drive collections and lease renewals. You will influence team performance to help customers achieve ownership goals and perform a range of store responsibilities under the General Manager.

The role emphasizes relationship-building, leadership, and the ability to manage a busy accounts team while maintaining accurate customer information and ensuring compliance with company policies.

Qualifications

• Two years of college or two years of management experience preferred.
• Excellent interpersonal and communication skills.
• High energy with multitasking capability.
• Proficient computer skills and professional appearance.

Responsibilities

• Maintain and update customers’ accounts in the store computer system and document payment appointments.
• Assist General Manager with operational functions including account recommendations and payment history.
• Build authentic customer relationships to support ownership goals and drive sales.
• Manage collections to gain timely lease/merchandise renewals and close lease agreements.

Skills

Leadership

Communication

Customer service

Negotiation

Education

Two years of college or two years of management experience

Tools

Store computer systems

POS systems

Job description

Aaron's in Somersworth, NH is seeking a Customer Accounts Manager to lead the accounts department and drive collections and lease renewals. You will influence team performance to help customers achieve ownership goals and perform a range of store responsibilities under the General Manager.

The role emphasizes relationship-building, leadership, and the ability to manage a busy accounts team while maintaining accurate customer information and ensuring compliance with company policies.