Recovery Accounts Specialist — Collections & Admin

U.S. Bank; Lafayette (LA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Holiday opportunities

Parental leave

Job summary

U.S. Bank is seeking a Customer Service/Accounts Clerk in Spokane, WA. The role handles account-related document processing, data entry and customer inquiries with a focus on accuracy and service quality.

Typical schedule is 8am–5pm Monday–Friday Central Time, with responsibilities spanning calls, confirmations, and record-keeping. Strong communication and multi-tasking are essential for success.

Qualifications

• High school diploma or equivalent is required.
• Typically 3–5 years of clerical and customer service experience.

Responsibilities

• Handle incoming calls related to collections, call transfers, and account holder inquiries.
• Provide timely and accurate responses to customer questions and resolve issues.
• Assist in resolving customer concerns and escalating when needed.
• Retrieve daily web settlements and document/update account activity.
• Order letters for multiple payments and maintain settlement tracker.
• Verify accurate state coding and manage inbound calls about deceased accounts.
• Request estate and/or administrator documentation as required.
• Perform collection activities as appropriate.

Skills

Customer service

MS Office

Communication

Multitasking

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

U.S. Bank is seeking a Customer Service/Accounts Clerk in Spokane, WA. The role handles account-related document processing, data entry and customer inquiries with a focus on accuracy and service quality.

Typical schedule is 8am–5pm Monday–Friday Central Time, with responsibilities spanning calls, confirmations, and record-keeping. Strong communication and multi-tasking are essential for success.