Accounts Receivable Support Specialist - Hybrid

Jack Henry & Associates, Inc.; Allen (TX); Hybrid; USD 48,000 - 60,000; Full time

Job summary

Jack Henry & Associates, Inc. in Allen, TX is seeking an Accounting Customer & Product Support Specialist III to support billing, invoicing, and accounts receivable inquiries within the Finance/Accounts Receivable team.

You will review unpaid invoices, investigate discrepancies, and deliver timely, accurate responses while building strong customer relationships. Proficiency in PeopleSoft FSCM and Excel is essential; this hybrid role requires coming to the office once a week for team meetings.

Qualifications

• Minimum 4 years of experience within a financial institution.
• Experience in Accounting and/or Finance.
• Experience in a customer-facing position.
• Intermediate experience utilizing Excel (pivot tables, formatting, filtering, formulas).
• Excellent communication skills (written and verbal).
• Ability to meet aggressive deadlines and handle multiple and complex projects.

Responsibilities

• Develops, implements, and maintains systems, procedures, and policies regarding collections management.
• Helps build and maintain close working relationships with accounting customer staff and management in order to ensure the long-term viability of the customer relationship in regards to their billing.
• Helps to ensures communication with each customer is carried out.
• Interacts with internal and external customers by answering calls and researching questions pertaining to accounts receivable.
• Resolves past due balance and disputed balances with customers.
• Makes adjustments to customers' accounts receivable records
• Helps track identified issues. Assists with research and resolution of reported billing issues.
• Tracks and manages the resolution of billing and dispute issues for customers.
• Investigates and researches delinquent accounts, especially escalated accounts.
• May arrange terms of payment for delinquent accounts.
• Assists less experienced peers.
• May perform other job duties as assigned

Skills

Customer service

Excel

Data analysis

Communication

Deadline management

Education

Associate degree

Tools

PeopleSoft FSCM

Excel

Job description

Jack Henry & Associates, Inc. in Allen, TX is seeking an Accounting Customer & Product Support Specialist III to support billing, invoicing, and accounts receivable inquiries within the Finance/Accounts Receivable team.

You will review unpaid invoices, investigate discrepancies, and deliver timely, accurate responses while building strong customer relationships. Proficiency in PeopleSoft FSCM and Excel is essential; this hybrid role requires coming to the office once a week for team meetings.