AR Billing & Customer Support Specialist

Jack Henry & Associates, Inc.; Overland Park (KS); Hybrid; USD 48,000 - 60,000; Full time

Job summary

Jack Henry & Associates, Inc. is hiring an Accounting Customer & Product Support Specialist III for the Finance/Accounts Receivable team in a hybrid at Overland Park, KS. You will review unpaid invoices, investigate discrepancies, and provide timely responses to customer requests.

The role requires 4+ years in financial institutions, proficiency in PeopleSoft FSCM and Excel, and the ability to handle multiple complex projects with strong communication skills. Travel up to 10% may be required.

Qualifications

• Minimum 4 years of experience in a financial institution.
• Experience in Accounting and/or Finance.
• Experience in a customer-facing position.
• Intermediate Excel skills (pivot tables, formatting, filtering, formulas).
• Excellent communication skills, both written and verbal.

Responsibilities

• Develops, implements, and maintains collections management systems and policies.
• Builds relationships with accounting staff and management to ensure long-term customer relationships.
• Maintains clear communication with each customer.
• Responds to inquiries from internal and external customers about accounts receivable.
• Resolves past due balances and disputed balances with customers.
• Makes adjustments to customers' accounts receivable records.
• Tracks issues and assists with researching billing problems.
• Manages resolution of billing and dispute issues for customers.

Skills

Customer service

Communication

Attention to detail

Analytical thinking

Education

Associate degree

Tools

PeopleSoft FSCM

Excel

Job description

Jack Henry & Associates, Inc. is hiring an Accounting Customer & Product Support Specialist III for the Finance/Accounts Receivable team in a hybrid at Overland Park, KS. You will review unpaid invoices, investigate discrepancies, and provide timely responses to customer requests.

The role requires 4+ years in financial institutions, proficiency in PeopleSoft FSCM and Excel, and the ability to handle multiple complex projects with strong communication skills. Travel up to 10% may be required.