Logistics Account Support Specialist

KCH Transportation; Roswell (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

KCH Transportation is seeking an Account Support Representative to join the Enterprise division. You will partner with Account Managers to ensure freight is scheduled, tracked, and documented accurately, while keeping data clean across internal systems.

The ASR serves as a reliable operational extension, handling administrative tasks and coordinating routine updates with customers. Ideal candidates are organized, detail-oriented, and able to multitask in a fast-paced logistics environment.

Qualifications

• High school diploma or GED is required.
• Some college or relevant coursework preferred.
• Minimum 1–2 years of experience in logistics, operations, or administrative support roles.

Responsibilities

• Coordinate and confirm pick-up and delivery appointments with carriers, warehouses, and customers
• Provide proactive shipment tracking and status updates to internal teams and customers
• Maintain accurate and up-to‑date shipment and account data within the TMS
• Retrieve, organize, and submit required shipping documentation (BOLs, PODs, rate confirmations, invoices, etc.)
• Assist Account Managers with back-end account support, reporting, and operational follow-up
• Monitor shipments for potential issues and elevate exceptions to the Account Manager as needed
• Support overall account accuracy, compliance, and service-level expectations
• Proficient in Microsoft Office applications and TMS systems

Skills

Written and verbal communication

Multitasking

Detail-oriented

Team-oriented

Education

High school diploma or GED

Some college or coursework preferred

Tools

TMS systems

Microsoft Office

Job description

KCH Transportation is seeking an Account Support Representative to join the Enterprise division. You will partner with Account Managers to ensure freight is scheduled, tracked, and documented accurately, while keeping data clean across internal systems.

The ASR serves as a reliable operational extension, handling administrative tasks and coordinating routine updates with customers. Ideal candidates are organized, detail-oriented, and able to multitask in a fast-paced logistics environment.