Onsite Customer Experience Coordinator

CRST The Transportation Solution, Inc; Town of Amherst (NY); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription services

Telemedicine

Life insurance

Disability insurance

Retirement match

Paid time off

Holidays

Parental leave

Voluntary benefits

Employee discounts

Job summary

CRST The Transportation Solution, Inc. is seeking a Customer Service Coordinator in Amherst, NY to be the first contact for customers, handling inbound calls and coordinating with service teams for timely resolutions.

The role emphasizes patience, attention to detail, and a genuine desire to help people, with a comprehensive benefits package and a paid training program starting October 12, 2026, on-site at our Amherst facility.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to manage time and stay organized.
• Active listening and problem-solving abilities.
• Experience with CRM or case management systems is a plus.

Responsibilities

• Respond to inbound calls regarding scheduling, order changes, payment processing, and general inquiries.
• Resolve customer concerns by identifying the issue, determining the cause, and providing an effective solution.
• Document customer interactions and maintain accurate records across internal and client systems.
• Update service orders and provide status updates on service requests.
• Serve as a liaison between customers, clients, and service providers.
• Communicate proactively with internal departments to resolve issues and complaints.
• Escalate unresolved issues according to established procedures.
• Support inbound sales opportunities by helping convert warm leads when they come up.

Skills

Customer service

Communication

Time management

Organization

Active listening

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Case management systems

Job description

CRST The Transportation Solution, Inc. is seeking a Customer Service Coordinator in Amherst, NY to be the first contact for customers, handling inbound calls and coordinating with service teams for timely resolutions.

The role emphasizes patience, attention to detail, and a genuine desire to help people, with a comprehensive benefits package and a paid training program starting October 12, 2026, on-site at our Amherst facility.