Account Support Specialist

Find Great People | FGP; Greenville (SC); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

PTO

401(k) plan

Profit-sharing opportunities

Mentorship and career growth

Job summary

Find Great People | FGP in Greenville, SC is seeking an Account Support Specialist to join a family-owned promotional products company. The role involves handling orders, data entry, and cross-functional coordination in a hybrid environment after training.

Responsibilities include order management, vendor and customer communication, and supporting quotes and client materials. The position offers full benefits and a daily workflow aligned with leadership and growth opportunities.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 3-5 years of experience in account coordination, customer service, or order management.
• Experience with ERP/CRM or similar systems for data accuracy.

Responsibilities

• Enter and manage customer orders, PO, pricing, quantities, shipping data.
• Review orders for completeness and resolve discrepancies.
• Maintain organized records, updates, and communications.
• Coordinate acknowledgments, proofs, shipment tracking, and billing handoffs.
• Support programs with order follow-up, product research, and store support.
• Communicate professionally with customers and vendors about status and issues.
• Monitor orders for delays or risks and escalate as needed.
• Assist with quotes, presentations, and client-facing materials.
• Collaborate with sales, operations, and accounting to fulfill commitments.
• Suggest process improvements to increase efficiency and accuracy.

Skills

Attention to detail

Organizational skills

Customer-focused

Communication skills

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

ERP & CRM systems

Microsoft Outlook

Excel

Word

Job description

We are seeking an Account Support Specialist in Greenville, SC to join a growing, family-owned company in the branded merchandise and promotional products industry that values collaboration, initiative, and professional development. This is an excellent opportunity for a detail-oriented professional to gain exposure to all aspects of account management while working closely with leadership and supporting a diverse portfolio of customer programs. This is a full time, permanent/direct hire position with full benefits.

Responsibilities:

• Accurately enter and manage customer orders, purchase orders, pricing, quantities, shipping information, and related account data within company systems
• Review incoming order requests for completeness and resolve discrepancies before processing
• Maintain organized order records, documentation, status updates, and communications to ensure seamless account management
• Coordinate order acknowledgments, proofs, revisions, shipment tracking, delivery updates, and billing handoffs
• Support customer programs through order follow-up, product research, sample requests, online store support, and general account administration
• Communicate professionally with customers and vendor partners regarding order status, production schedules, inventory availability, shipping updates, and issue resolution
• Monitor active orders and proactively identify potential delays, discrepancies, or risks while escalating concerns appropriately
• Assist with preparing quotes, presentations, product recommendations, and other client-facing materials
• Collaborate with cross-functional teams including sales, operations, customer service, warehouse, and accounting to ensure timely execution of customer commitments
• Contribute ideas for process improvements that enhance efficiency, accuracy, scalability, and customer satisfaction

Qualifications:

• Bachelor's degree or equivalent combination of education and relevant experience.
• 3-5 years of professional experience in account coordination, customer service, sales support, order management, project coordination, operations, or a related field
• Experience working with ERP, CRM, order management, or other business systems requiring data accuracy and process management.
• Proficiency with Microsoft Outlook, Excel, and Word
• Strong organizational skills with exceptional attention to detail
• Excellent written and verbal communication skills with a customer-focused approach
• Ability to manage multiple priorities, adapt to changing demands, and maintain accuracy in a fast-paced environment
• Experience within promotional products, branded merchandise, apparel, print, fulfillment, distribution, or e-commerce environments (Preferred)

Hours:

• Monday – Friday (8am to 5pm)
• HYBRID schedule after 90 days and training
• $60,000-$65,000
• 5-10% annual incentive based on individual performance metrics
• Hybrid work schedule after initial onboarding period, with a blend of in-office and remote work
• 401(k) plan with discretionary employer matching contributions
• Additional discretionary profit-sharing opportunities
• PTO
• Significant opportunities for professional growth, mentorship, and career advancement