Customer Account Specialist

Industrial Packaging Supplies Inc; Greenville (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

No nights & weekends

Paid holidays & PTO

Benefits package

Employee Assistance Program

401(k)

On-site amenities

Job summary

Industrial Packaging Supplies Inc. seeks a Customer Account Specialist to support customers in a fast-paced environment. You will process orders, verify details, and coordinate with multiple departments to ensure timely delivery.

The role emphasizes accurate data entry, strong communication, and collaborative problem solving with sales teams. A no-night schedule and comprehensive benefits are offered.

Qualifications

• High School Diploma is required.
• Ability to multi-task in a fast-paced environment.
• Type 30+ wpm.
• Strong communication with internal/external teams.
• Ability to work independently and in a team.
• Excellent verbal and written communication skills.
• Basic computer skills.
• Strong organizational skills with attention to detail.
• Bachelor’s degree in Business Administration or related field preferred.
• 1–2 years of Customer Service experience.
• Familiarity with order entry and freight is helpful.

Responsibilities

• Communicate professionally via email and phone.
• Maintain organization to balance tasks throughout the day.
• Enter sales orders through ERP with sales teams.
• Review margins on orders and adjust as needed.
• Review customer purchase orders for accuracy with sales managers.
• Coordinate with Purchasing, Sourcing, Accounting, IT, Transportation, and Warehouse to meet deadlines.
• Coordinate direct shipments with manufacturers and follow up.
• Complete new customer setup and maintain records.
• Maintain customer account information including contacts and freight.
• Review designated reports to keep customers and sales current.
• Process freight quotes and arrange couriers for expedited shipments.
• Process RMA requests and forms.
• Assist customers calling the service line with orders, invoices, questions.
• Assist with other duties as assigned by the Customer Account Manager.

Skills

Multi-tasking

Typing 30+wpm

Communication

Independent & Teamwork

Verbal communication

Written communication

Computer skills

Organizational skills

Attention to detail

Education

High School Diploma

Bachelor’s degree preferred

Tools

ERP system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Account Specialist

Full Time Greenville, Greenville, SC, US

3 days ago Requisition ID: 1854

Summary The Customer Service Representative reports to the Customer Account Manager and works with designated Sales Account Managers and their respective customers in a quick-paced environment to provide exceptional customer support.

Responsibilities

• Communicate professionally and proficiently via email and over the phone
• Maintain organizational system to efficiently balance ongoing tasks throughout the day
• Enter sales orders through ERP system, working closely with sales account managers in a quick-paced environment
• Actively review margins on sales orders and appropriately maintain or increase the orders as needed
• Review customer purchase orders for accuracy and address issues with sales managers and customers
• Coordinate with other departments such as purchasing, sourcing, accounting, IT, transportation, and the warehouse staff to meet customer requirements in a designated timeframe
• Work with manufacturers for direct shipments and follow up to meet deadlines
• Complete new customer setup and maintain Customer Maintenance
• Maintain customer account information pertaining to contacts, freight, and custom items
• Continuous review of designated reports to keep customers and sales current and accurate
• Process freight quotes, obtain tracking information, arrange couriers for expedited shipments, and request POD’s
• Process RMA requests and forms
• Assist customers calling the customer service number in regard to orders, invoices, questions, and concerns
• Additional duties and responsibilities as assigned by the Customer Account Manager

Essential Skills and Experience

• High School Diploma
• Ability to multi-task and work in a fast-paced environment
• Type 30+ wpm
• Ability to communicate with various levels inside and outside of the organization
• Ability to work independently and in a team; this environment is critical for success in this position.
• Effective verbal and written communication skills
• Basic computer skills and knowledge
• Strong organizational skills with attention to detail
• Bachelor’s degree in Business Administration or related field preferred
• 1-2 years of Customer Service Representative experience
• Familiarity with order entry and freight

What We Offer

• No nights or weekends
• Paid holidays, vacation, and PTO
• Comprehensive benefits package including medical, dental, vision, HSA/FSA options, life insurance, short- and long-term disability, voluntary supplemental coverage
• Employee Assistance Program (EAP)
• 401(k) with company contributions
• Modern campus perks include an on-site gym, pickleball court, monthly food trucks, and an on-site ice cream machine!