Account Manager CLT (Industrial Products)

The Recruiting Pros; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

4 weeks PTO

Salary + 80% M/D/V

Job summary

The Recruiting Pros in Charlotte, NC is seeking an Account Manager for a growing global manufacturer and distributor of industrial hardware and fasteners. This full-time onsite role manages an assigned portfolio and serves as the primary contact for quoting, order management, and inventory coordination.

Required: Bachelor's in Business or Supply Chain; 3–5 years in account management in industrial environments; ERP (D365) and Excel proficiency; strong analytics and communication skills.

Qualifications

• Bachelor's degree in Business, Supply Chain, or related field.
• 3–5 years of account management experience in industrial distribution or manufacturing.
• Experience with ERP systems; D365 strongly preferred; Excel skills required.
• Strong written and verbal communication; customer-focused and analytical.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of customer accounts.
• Review and process EDI and non-EDI orders, verifying delivery schedules.
• Monitor and analyze customer forecasts to identify demand changes and flag discrepancies.
• Partner with Purchasing, Planning, and Supply Chain to align material availability.
• Develop and maintain material requirement plans, monitor inventory levels.
• Maintain accurate data within ERP systems and prepare performance reports.
• Identify and resolve order, delivery, and inventory issues across teams.
• Support new product and account setup including contracts and NDAs.
• Stay current on products and market conditions to identify account development opportunities.

Skills

Account management

Customer service

EDI

ERP systems

Excel

Data analysis

Communication

Spanish

Planning

Supply chain

Education

Bachelor's degree in Business / Supply Chain

Tools

Microsoft Dynamics 365 (D365)

Job description

Charlotte, United States | Posted on 07/21/2026

• Salary Salary + 80% paid M/D/V + 4 wks PTO
• City Charlotte
• State/Province North Carolina
• Country United States
• Industry Manufacturing
• Work Experience 5+ years

Job Description

Pay: Salary + 80% paid M/D/V + 4 wks PTO

Our team at The Recruiting Pros is conducting a search for an Account Manager on behalf of a growing global manufacturer anddistributor of industrial hardware, fasteners, and related products . Thisrole is responsible for managing and developing relationships with anassigned portfolio of customers , serving as the primary point of contactfor quoting, order management, inventory coordination, and overall accountperformance . The Account Manager is accountable for accurate orderprocessing, effective service delivery, and alignment of supply chainactivities with customer demand , partnering closely with internal teams toensure customer requirements, delivery schedules, and service expectationsare consistently met while supporting revenue growth and long-termcustomer satisfaction . This newly created position reflects continuedcompany growth and offers the opportunity to join an organization that valuesemployee contributions and is committed to delivering high-qualitysolutions to its customers . This is a full-time, permanent position requiring 100% onsite work at the company's location.

Routine responsibilities will require you to:

• Serve as the primary point of contact for an assigned portfolio ofcustomer accounts, maintaining consistent communication to addressrequirements, resolve issues, and ensure high service delivery standards.
• Review and process EDI and non-EDI customer orders, verifyingaccuracy and alignment with delivery schedules while tracking order statusthrough fulfillment.
• Monitor and analyze customer forecasts to ensure timely receipt,identify demand changes, and flag discrepancies before they impact supplycommitments.
• Partner with Purchasing, Planning, and Supply Chain teams to alignmaterial availability with customer demand and adjust supply plans asconditions change.
• Develop and maintain material requirement plans, monitor inventorylevels, resolve discrepancies, and support obsolescence and program datamanagement.
• Maintain accurate data within ERP systems, analyze demand andinventory trends, and prepare account performance reports for internalstakeholders.
• Identify and resolve order, delivery, and inventory issues bycoordinating across Supply Chain, Quality, and Finance teams to drive timelysolutions.
• Support new product and account setup including documentation,contracts, NDAs, and compliance requirements, and liaise with Finance oninvoicing discrepancies.
• Stay current on company products, services, and relevant industryand customer market conditions to identify account development opportunities.

Required education and experience:

• Bachelor's degree in Business, Supply Chain, or a related fieldpreferred
• 3–5 years of experience in account management, customer service,or a related sales support role, preferably within industrial distribution,manufacturing, or supply chain environments
• Hands-on experience with inventory management, demand planning,and order processing including EDI
• Proficiency with ERP systems; Microsoft Dynamics 365 (D365)strongly preferred; Microsoft Office Suite required with strong Excel skills
• Strong analytical and problem-solving skills with a high degree ofaccuracy and attention to detail
• Excellent written and verbal communication skills; conversationalSpanish a plus
• Proven ability to manage competing priorities, meet deadlines, andwork both independently and collaboratively
• Customer-focused mindset with a proactive approach to servicedelivery and issue resolution

All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, sexual orientation,gender identity, national origin, age, status as a protected veteran,disability or any other protected category as specified by applicable law orregulation.

Keywords

manufacturing, account managment, fasteners, industrial sales process, order management, inventory management, Prophet 21, CRM, customer relations, vendor relations, lead times, delivery schedules, MS D365