Customer Administrator

Paycom - ATS; Greenville (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Paycom - ATS in Greenville, SC is seeking a detail-oriented Customer Administrator to support a fast-paced sales office. You will manage customer interactions throughout the order process—from specification and pricing to invoicing—and collaborate with the sales team to build strong customer relationships.

The role requires a bachelor’s degree or equivalent experience, at least 2 years in customer service, and a solid understanding of accounting principles and Windows-based systems.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• At least 2 years of experience in customer service or direct customer-facing roles.
• Strong understanding of accounting principles and processes.
• Proficient with Windows-based integrated computer systems.
• Ability to learn and adapt to new software technologies.
• Excellent verbal and written communication.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Ensure accuracy in determining contracts, pricing quotes and processing orders.
• Handle order acknowledgments, vendor purchase orders payment reconciliation, and client invoicing.
• Manage compliance with local and national contracts, from quotations to customer invoicing.
• Maintain accurate and organized records for all order and project files.
• Proactively address and resolve issues that arise to ensure a high level of customer satisfaction.

Skills

Verbal communication

Written communication

Interpersonal skills

Negotiation

Listening

Empathy

Conflict resolution

Adaptability

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Windows

Integrated software systems

Job description

Job Details

Job Location: Greenville Showroom - Greenville, SC 29607, Position Type: Full Time, Job Shift: Day, Job Category: Customer Service, Are you an energetic and positive self-starter? We are seeking a detail-oriented Customer Administrator to support the operations of a fast-paced sales office. In this role, you will manage customer interactions throughout the entire order process - from specification and pricing to invoicing. You will also collaborate closely with the sales team to develop and maintain strong customer relationships.

Responsibilities

• Ensure accuracy in determining contracts, pricing quotes and processing orders.
• Handle order acknowledgments, vendor purchase orders payment reconciliation, and client invoicing.
• Manage compliance with local and national contracts, from quotations to customer invoicing.
• Maintain accurate and organized records for all order and project files.
• Proactively address and resolve issues that arise to ensure a high level of customer satisfaction.

Qualifications

• Bachelor's degree or equivalent experience, preferred.
• At least 2 years of experience in customer service or direct customer-facing roles.
• Strong understanding of accounting principles and processes.
• Proficient in working with integrated computer systems, especially within the Microsoft Windows environment.
• Ability to quickly learn and adapt to new software technologies.
• Excellent verbal and written communication skills.
• Ability to remain dependable and demonstrate excellent time management skills.
• Strong interpersonal skills, including negotiation, listening, empathy, conflict resolution and clarification.
• Ability to manage multiple priorities effectively and meet deadlines.