Account Support Specialist - Hybrid Growth Path

Find Great People | FGP; Greenville (SC); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

PTO

401(k) plan

Profit-sharing opportunities

Mentorship and career growth

Job summary

Find Great People | FGP in Greenville, SC is seeking an Account Support Specialist to join a family-owned promotional products company. The role involves handling orders, data entry, and cross-functional coordination in a hybrid environment after training.

Responsibilities include order management, vendor and customer communication, and supporting quotes and client materials. The position offers full benefits and a daily workflow aligned with leadership and growth opportunities.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 3-5 years of experience in account coordination, customer service, or order management.
• Experience with ERP/CRM or similar systems for data accuracy.

Responsibilities

• Enter and manage customer orders, PO, pricing, quantities, shipping data.
• Review orders for completeness and resolve discrepancies.
• Maintain organized records, updates, and communications.
• Coordinate acknowledgments, proofs, shipment tracking, and billing handoffs.
• Support programs with order follow-up, product research, and store support.
• Communicate professionally with customers and vendors about status and issues.
• Monitor orders for delays or risks and escalate as needed.
• Assist with quotes, presentations, and client-facing materials.
• Collaborate with sales, operations, and accounting to fulfill commitments.
• Suggest process improvements to increase efficiency and accuracy.

Skills

Attention to detail

Organizational skills

Customer-focused

Communication skills

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

ERP & CRM systems

Microsoft Outlook

Excel

Word

Job description

Find Great People | FGP in Greenville, SC is seeking an Account Support Specialist to join a family-owned promotional products company. The role involves handling orders, data entry, and cross-functional coordination in a hybrid environment after training.

Responsibilities include order management, vendor and customer communication, and supporting quotes and client materials. The position offers full benefits and a daily workflow aligned with leadership and growth opportunities.