Account Support & Operations Specialist

CBRE Group, Inc.; Baltimore (MD); Hybrid; USD 52,000 - 76,000; Full time

Job summary

CBRE Group, Inc. seeks an Account Support Associate to deliver exceptional customer service and administrative support to a large Business Unit, Facility, or Account.

You will manage contract execution, invoicing, and reporting to ensure service quality and financial targets are met. As part of Contract Quality Management, you will coordinate with site teams, review invoices and costs, and support monthly contract and business unit reviews.

Qualifications

• High School Diploma or GED with 3-4 years of related experience.
• Strong understanding of processes, procedures, systems and concepts within own job function.
• Ability to evaluate and communicate unusual and/or complex content concisely and logically.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills with an inquisitive mindset.

Responsibilities

• Respond to client inquiries and ensure timely, quality service delivery and follow-up.
• Understand contract scope and ensure all work aligns with it.
• Identify cost-saving opportunities to maximize client and financial savings.
• Coordinate onboarding of vendors for reactive and planned work and manage sub-contractor paperwork.

Skills

Microsoft Office

Organizational skills

Advanced math

Complex content communication

Customer service

Education

High School Diploma or GED

Job description

CBRE Group, Inc. seeks an Account Support Associate to deliver exceptional customer service and administrative support to a large Business Unit, Facility, or Account.

You will manage contract execution, invoicing, and reporting to ensure service quality and financial targets are met. As part of Contract Quality Management, you will coordinate with site teams, review invoices and costs, and support monthly contract and business unit reviews.