Account Services Manager, SaaS HR Tech — Growth & Renewals

Not-A-Customers-Hiring-Org; Washington (District of Columbia); On-site; USD 70,000 - 110,000; Full time

Job summary

iCIMS seeks an Account Services Manager to work closely with customers, ensuring needs and expectations are met in a fast-paced SaaS environment. You will learn and master the iRecruiter system, communicate best practices, and grow relationships across high-profile clients.

The role requires strong interpersonal, verbal and written communication, and the ability to manage multiple accounts with minimal supervision. Some travel may be necessary.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Strong verbal and written communication and presentation skills.
• Ability to work with minimal supervision.
• Experience in HR systems and/or software project management is a plus.

Responsibilities

• Understand ASP systems and quickly master the iRecruiter system to advise customers.
• Manage multiple accounts with strong interpersonal skills.
• Identify customer needs and opportunities to add products and services.
• Participate in sales presentations via conference calls, on-site meetings, and surveys.
• Collaborate with Marketing to develop client references and testimonials.
• Proactively contact clients to aim for 100% renewals.
• Handle escalated customer issues.
• Some travel required.

Skills

Interpersonal skills

Verbal communication

Written communication

Presentation skills

Independence

Education

Bachelor degree

Tools

Windows OS

Internet Explorer

Job description

iCIMS seeks an Account Services Manager to work closely with customers, ensuring needs and expectations are met in a fast-paced SaaS environment. You will learn and master the iRecruiter system, communicate best practices, and grow relationships across high-profile clients.

The role requires strong interpersonal, verbal and written communication, and the ability to manage multiple accounts with minimal supervision. Some travel may be necessary.