Dynamic Account Service Specialist I

Fairygodboss; Tempe (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching and more

Job summary

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products. This role focuses on inbound calls, building strong relationships, and offering solutions in a dynamic call-center environment.

You will work within a defined framework, handle routine tasks, and escalate non-standard issues to a supervisor while maintaining a customer-first mindset and regulatory awareness.

Qualifications

• Clear communication and active listening in calls
• Ability to handle 100+ inbound calls daily in a fast-paced setting
• Builds relationships and provides innovative solutions to client needs

Responsibilities

• Manages a high volume of inbound calls, delivering comprehensive support for financial products
• Interprets customer needs and provides insights
• Navigates multiple computer systems with efficiency and composure
• Collaborates to achieve team goals and adheres to procedures
• Maintains regulatory compliance and professional conduct

Skills

Communication skills

Customer service

Multitasking

Empathy

Problem solving

Computer literacy

Attention to detail

Education

High school diploma or GED

Tools

CRM systems

Job description

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products. This role focuses on inbound calls, building strong relationships, and offering solutions in a dynamic call-center environment.

You will work within a defined framework, handle routine tasks, and escalate non-standard issues to a supervisor while maintaining a customer-first mindset and regulatory awareness.