Inbound Banking Support Specialist

Fairygodboss; Tempe (AZ); Hybrid; USD 36,000 - 48,000; Full time

Job summary

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for financial products. The role focuses on inbound calls, building relationships, and offering solutions in a fast-paced call center environment.

You'll work within a defined framework, perform routine tasks with accuracy, and escalate non-standard issues to a supervisor while upholding regulatory practices and customer empathy.

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in phone or face-to-face customer interactions.
• Ability to multitask with computer systems and work accurately.
• Strong communication and problem-solving skills.
• Ability to learn products and systems quickly and adapt to new situations.

Responsibilities

• Manages a high volume of inbound calls, delivering comprehensive support for financial products.
• Interprets customer needs and provides ongoing insights.
• Navigates multiple computer systems efficiently.
• Works independently and with a team to meet goals.
• Follows regulatory and departmental practices and procedures.

Skills

Customer service

Communication

Multitasking

Empathy

Problem solving

Adaptability

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for financial products. The role focuses on inbound calls, building relationships, and offering solutions in a fast-paced call center environment.

You'll work within a defined framework, perform routine tasks with accuracy, and escalate non-standard issues to a supervisor while upholding regulatory practices and customer empathy.