Customer Service Account Specialist I - Banking Support

JPMorgan Chase & Co.; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

JPMorganChase is seeking a Customer Service Account Specialist I in San Antonio to be the first point of contact for clients, handling inbound calls and delivering exceptional service for a range of financial products.

In a fast-paced call center, you will navigate multiple systems, build relationships, follow established procedures, and refer non-standard issues to your supervisor while upholding regulatory practices and empathy in every interaction.

Qualifications

• 1 year of phone or face-to-face customer interactions.
• Ability to learn products and systems quickly.
• Proficient with computers and multiple systems.

Responsibilities

• Manages a high volume of inbound calls, delivering support for financial products.
• Interprets customer needs and delivers insights.
• Navigates multiple computer systems with efficiency.
• Works independently and in a team to achieve goals.
• Follows regulatory practices and procedures.
• Owns each customer interaction with empathy.

Skills

Customer service

Communication

Multitasking

Empathy

Problem solving

Adaptability

Learning ability

Computer literacy

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Customer Service Account Specialist I in San Antonio to be the first point of contact for clients, handling inbound calls and delivering exceptional service for a range of financial products.

In a fast-paced call center, you will navigate multiple systems, build relationships, follow established procedures, and refer non-standard issues to your supervisor while upholding regulatory practices and empathy in every interaction.