Financial Services: Customer Care Specialist II

JPMorgan Chase & Co.; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

JPMorganChase is seeking a Specialist II in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products. You will manage inbound calls, build strong relationships, and offer innovative solutions in a fast-paced call center.

The role requires multitasking, empathy, and the ability to follow established procedures while escalating non-standard issues to supervision. High school diploma or GED is required.

Qualifications

• Communication, information gathering and decision-making skills.
• Customer interaction and support experience, including multitasking with computer systems.
• Empathy, composure and sound judgment for complex interactions.
• Adaptability to new situations and diverse workplace environments.
• Ability to explain solutions clearly and learn products quickly.
• Proficient computer literacy and professional communication.

Responsibilities

• Manages a high volume of inbound calls, delivering support for financial products.
• Interprets needs and delivers insights to assist customers.
• Navigates multiple computer systems efficiently.
• Works independently and as a team to achieve goals.
• Follows regulatory and departmental procedures diligently.
• Takes ownership of each interaction with empathy and respect.

Skills

Communication

Info gathering

Decision making

Customer support

Empathy

Multitasking

Product/process knowledge

Computer literacy

Professional conduct

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist II in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products. You will manage inbound calls, build strong relationships, and offer innovative solutions in a fast-paced call center.

The role requires multitasking, empathy, and the ability to follow established procedures while escalating non-standard issues to supervision. High school diploma or GED is required.