Account Renewal & Payments Specialist

Aarons; Ruston (LA); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Aaron’s offers a Total Rewards package with paid time off, medical, dental and vision insurance, and a 401(k)

Qualifications

• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask.

Responsibilities

• Attainment and upkeep of customers’ accounts including updating information in the store computer system.
• Direct contact with customers who have not renewed leases by home visits or phone.
• Sell the benefits of timely lease renewal payments.
• Assist in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.

Skills

Customer service

Communication

Negotiation

Organizational skills

Multitasking

Education

High School diploma or equivalent

Tools

Valid driver’s license

Store computer system

Job description

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Aaron’s offers a Total Rewards package with paid time off, medical, dental and vision insurance, and a 401(k)