Customer Accounts & Renewals Specialist

Aaron's Inc; Marshall (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Aaron’s is a nationwide sales and lease-to-own retailer. Aaron’s Customer Account Advisors serve as coaches to customers, driving payment collections and lease renewals by understanding lease benefits and ensuring customers are 100% satisfied with the product.

As a Customer Account Advisor, you will build relationships with customers over the phone and face-to-face to help bring them one-step closer to ownership.

Qualifications

• United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitasking effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Responsibilities

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any reasonable duties requested by management

Skills

Empathy

Active listening

Communication

Negotiation

Persuasion

Multi-tasking

Organizational skills

Education

High School diploma or equivalent

Job description

Aaron’s is a nationwide sales and lease-to-own retailer. Aaron’s Customer Account Advisors serve as coaches to customers, driving payment collections and lease renewals by understanding lease benefits and ensuring customers are 100% satisfied with the product.

As a Customer Account Advisor, you will build relationships with customers over the phone and face-to-face to help bring them one-step closer to ownership.