Account Ops Supervisor II - Driver Performance

Xpresstechfreight; Hampton (GA); On-site; USD 48,000 - 58,000; Full time

Job summary

U.S. Xpress in Hampton, GA is seeking a Supervisor, II Account to supervise and develop drivers for assigned accounts, address customer service issues, and manage shipments to meet customer needs.

The role requires leadership, clear communication, and strong organizational skills, with remote work not offered. The position emphasizes safety, performance coaching, and collaboration across departments, with AS400 and XPM experience valued.

Qualifications

• Must supervise and develop drivers for assigned accounts.
• Experience in operations, customer service, fleet management or load planning is preferred.
• Knowledge of DOT regulations is beneficial.
• Ability to coach, communicate, and resolve conflicts effectively.

Responsibilities

• Supervise and develop all drivers for assigned accounts.
• Address customer service issues and shipments to meet customer needs.
• Proactively coach drivers on performance and behavior using High Performance Coaching.
• Coordinate with drivers on physicals, drug screens, and CDL renewals.
• Utilize AS400 and XPM for tasks to maximize productivity.
• Collaborate with other departments and handle yard duties as assigned.

Skills

Leadership

Change management

Problem solving

Communication

DOT regulations

Education

High school diploma

Tools

AS400

XPM

Job description

U.S. Xpress in Hampton, GA is seeking a Supervisor, II Account to supervise and develop drivers for assigned accounts, address customer service issues, and manage shipments to meet customer needs.

The role requires leadership, clear communication, and strong organizational skills, with remote work not offered. The position emphasizes safety, performance coaching, and collaboration across departments, with AS400 and XPM experience valued.