Supervisor, II Account

Xpresstechfreight; New Caney (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation/Leave

Parental Leave

Tuition Reimbursement

On-site gym

Job summary

U.S. Xpress is seeking a Supervisor, II Account in New Caney, TX to lead and develop drivers for assigned accounts and resolve customer service issues to meet delivery demands.

You will monitor safety metrics, coach drivers, and optimize shipments while maintaining strong relationships with customers and internal teams. This role requires leadership and a proactive approach to performance improvement. This position works Thu-Sat 6:00pm-6:00am with occasional Wednesdays; remote is not available.

Qualifications

• Supervise and develop drivers for assigned accounts.
• Address customer service issues and shipments to meet customer needs.
• Provide action-oriented solutions to improve satisfaction and safety.
• Coach drivers on performance and behavior using coaching methods.
• Promote safety metrics and KPIs across operations.

Responsibilities

• Proactively manage service pickups and assignments per week.
• Coach drivers to balance business and driver needs.
• Maintain strong customer relationships through proactive communication.
• Maximize profitability through efficient equipment utilization.

Job description

Supervisor, II Account
WALMART NEW CANEY TX
Thursday - Saturday 6:00pm - 6:00am, and E/O Wednesday
Position open to remote: No

Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental and Vision
• Vacation, Sick, & Personal time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• On-site work out facility

What You’ll Do:

Primary Position Purpose:

This position is responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and all shipments to meet the customer’s needs and demands. Provides best course of action solutions for problem resolution on a daily basis to improve customer satisfaction, retention, utilization, and safety.

Position Functions:

• Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and any other metric essential for the organization’s objectives.
• Supervises driver performance to ensure proper balance is achieved with business needs and driver needs.
• Utilize High Performance Coaching to proactively coach drivers on performance or behavior expectations.
• Ensure the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication.
• Maximize company profitability and revenue through appropriate equipment utilization.
• Ensure win/win scenarios that result in