Supervisor, II Account

Xpresstechfreight; Salem (VA); On-site; USD 48,800 - 58,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with Employer Matching

Paid Time Off

Paid Holidays

Short Term Incentive Program

Employee Assistance Program

Job summary

U.S. Xpress Roanoke VA is seeking a Supervisor, II Account to lead driver teams for assigned accounts and ensure high-level customer service and on-time shipments.

The role emphasizes coaching, safety performance, and proactive communication within a dynamic logistics environment. Remote work is not available; standard office operations apply, with a strong focus on efficiency and accountability.

Qualifications

• High school diploma or equivalent required.
• DOT regulations knowledge preferred.
• Experience in operations and supervision is valued.

Responsibilities

• Supervise and develop drivers for assigned accounts.
• Address customer service issues and ensure on-time shipments.
• Coach drivers to meet safety and performance metrics.
• Promote safety metrics and balance driver and business needs.
• Plan loads, coordinate physicals and CDL renewal deadlines.
• Utilize AS400 and XPM for daily tasks and productivity.

Skills

DOT regulations knowledge

Effective communication

Problem solving

Team supervision

Change management

Education

High school diploma or equivalent

Tools

AS400

XPM

Job description

Supervisor, II Account
KROGER ROANOKE VA
Sun-Tues E/O Weds 1800-0600
Position open to remote: No
Grade: ES11
Compensation Range: 48,800 - 58,000

Who We Are:

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

What You’ll Do:

Primary Position Purpose:

This position is responsible for supervising anddeveloping all drivers for assigned accounts; addressing customer serviceissues or complaints; and all shipments to meet the customer’s needs anddemands. Provides best course of action solutions for problem resolution on adaily basis to improve customer satisfaction, retention, utilization, andsafety.

Position Functions:

• Proactively promote safety metrics and keyperformance indicators around service pickup %, deadhead %, assignmentsper week, and any other metric essential for the organization’sobjectives.
• Supervises driver performance to ensure properbalance is achieved with business needs and driver needs.
• Utilize High Performance Coaching toproactively coach drivers on performance or behavior expectations.
• Ensure the highest level of service for U.S.Xpress customers by effectively managing expectations and commitmentsthrough strong relationships and proactive communication.
• Maximize company profitability and revenuethrough appropriate equipment utilization.
• Ensure win/win scenarios that result in bothhigh driver and customer satisfaction and loyalty.
• Utilize effective communication to handlesensitive issues, difficult conversations, and/or driver disputes.
• Effectively plan driver loads based onavailability (PTA) and ensure drivers and equipment are performing asnecessary to provide on-time service.
• Coordinate with drivers on physicals andrandom drug screens as well as CDL renewal deadlines based on SafetyDepartment tracking and correspondence.
• Utilize systems such as AS400 and XPM forvarious tasks to ensure maximum departmental productivity.
• Collaborate with other operational and supportdepartments on various tasks.
• Yard duties as assigned.
• Proactively work toassist others in achieving the organization’s objectives.
• Collaborate with all levels of the organization to harness the collective intelligence of the workforce.
• Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement.
• Proactivelywork to assist others in achieving the organization’s objectives.

What We’re Looking For:

Education

High school diploma or equivalent required.
Equivalent years of experience are defined as one year of professional experience for each year of college requested.

Experience

• 3+ yearsOperations experience including Customer Service, Fleet Management, orLoad Planning preferred
• Transportation, logistics, and/or supervisory a plus

Skills & Abilities

• Adept at assessing organizational dynamics and managing change
• Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
• Proactive and pragmatic problem solver
• Communicates effectively across multiple mediums
• Comprehensive knowledge of DOT regulations impacting daily operations preferred.

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities.Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

NA