Account Operations Specialist II - Vehicle & Auction

RiseMe; Riverside (CA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Paid time off

7 paid holidays

Bereavement leave

Volunteer time off

Parental leave

401(k) plan

Job summary

Cox Automotive in Riverside, CA is seeking an Account Operations Specialist II to resolve client issues, coordinate vehicle reconditioning, and manage communication across auction teams. The role emphasizes delivering top-notch customer service, understanding vehicle condition reports, and assisting with upselling Cox products and services.

A day shift and on-site work are required. Minimum requirements include a HS diploma or equivalent with several years of related experience; safe driving is

Qualifications

• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level of degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field.
• Safe drivers needed; valid driver’s license required.
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.

Responsibilities

• Serve as primary point of contact for resolving client issues for accounts of varying scope, coordinating with auction teams and stakeholders.
• Provide exceptional customer service by addressing inquiries about vehicle condition and discrepancies.
• Coordinate vehicle run processes and maintain communication with auction departments for inventory movement and reconditioning timeliness.
• Prepare estimates for reconditioning services to improve vehicle value and conduct condition reports and imaging audits to reduce losses.
• Demonstrate knowledge of condition report data and vehicle inspection processes to identify prior repairs and frame damage.
• Educate clients on auction processes and upsell Cox Automotive products and services as appropriate.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Cox Automotive in Riverside, CA is seeking an Account Operations Specialist II to resolve client issues, coordinate vehicle reconditioning, and manage communication across auction teams. The role emphasizes delivering top-notch customer service, understanding vehicle condition reports, and assisting with upselling Cox products and services.

A day shift and on-site work are required. Minimum requirements include a HS diploma or equivalent with several years of related experience; safe driving is