Account Operations Lead: Intake Quality & Customer Confidence

Crane-Solutions-LL; Houston (TX); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Paid Time Off

Employee discounts

Job summary

Crane-Solutions-LL in Houston seeks an Account Operations Supervisor, Ground to lead the Operational Account Coordinator team and ensure upstream demand quality before bookings. You’ll own completeness, accuracy, and clear communication back to the account, acting as the leadership voice when issues arise.

You will govern intake quality, consolidation decisions, and account performance metrics, driving continuous improvements through tooling, templates, and training while ensuring

Qualifications

• Associate’s or bachelor’s degree in logistics, supply chain, business, or related field.
• 5–7 years in freight or 3PL account management with leadership experience.
• Proven ownership of customer relationships and effective written communication.
• Hands-on experience with transportation management systems (TMF/Aljex) and MS Office.
• Understanding of US domestic ground freight modes and shipment lifecycle.

Responsibilities

• Lead the account coordinator team and govern intake quality and booking accuracy.
• Own consolidation decisions and prevent duplicate freight at the earliest point.
• Set and enforce communication standards with customers and escalate as needed.
• Provide account-level performance reporting and drive continuous improvement.
• Coach team through regular feedback and develop SOPs, templates, and training.

Skills

Leadership

Communication

Process improvement

Data literacy

Cross-functional collaboration

Education

Bachelor’s degree in logistics, supply chain, business

Tools

Power BI

TMF

Descartes Aljex

Aljex boards

Excel

Microsoft Teams

Job description

Crane-Solutions-LL in Houston seeks an Account Operations Supervisor, Ground to lead the Operational Account Coordinator team and ensure upstream demand quality before bookings. You’ll own completeness, accuracy, and clear communication back to the account, acting as the leadership voice when issues arise.

You will govern intake quality, consolidation decisions, and account performance metrics, driving continuous improvements through tooling, templates, and training while ensuring