Account Operations Lead: Demand Quality & Consolidation

Crane Solutions LLC; Houston, Northern (TX, KY); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (PTO)

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Volunteer Time off

Employee Discounts

Wellness Incentives

Job summary

Crane Solutions LLC is seeking an Account Operations Supervisor, Ground to lead a high‑performing Account Coordination team in Houston. You will own upstream customer requests, ensure complete, accurate bookings, and drive consolidation decisions to minimize errors and optimize capacity.

You will set communication standards, escalate when needed, and report on intake quality and performance metrics. You will coach coordinators on tools like TMF and Aljex, collaborate with Capacity Manager, and

Qualifications

• 5–7 years in freight or 3PL account management or related operations.
• Experience leading or supervising a team.
• Hands-on experience with TMF/Aljex or similar systems.
• Strong written communication skills.

Responsibilities

• Own intake quality and booking governance from customer request to booking creation.
• Audit bookings for completeness, asset detail, references, addresses, service level and dates.
• Lead consolidation decisions to prevent duplicate freight and optimize capacity.
• Onboard and coach coordinators on TMF, Aljex, and customer platforms.
• Present operational performance in reviews with clear actions and outcomes.
• Coach team on written communication quality and escalation handling.
• Monitor account boards for aging exceptions and intervene as needed.

Skills

Leadership

Governance

Communication

Cross-functional

Power BI

Root cause analysis

Education

Bachelor's degree in logistics

5–7 years freight/account management experience

Tools

e2open TMF

Descartes Aljex

Microsoft Office

Power BI

Aljex boards

Job description

Crane Solutions LLC is seeking an Account Operations Supervisor, Ground to lead a high‑performing Account Coordination team in Houston. You will own upstream customer requests, ensure complete, accurate bookings, and drive consolidation decisions to minimize errors and optimize capacity.

You will set communication standards, escalate when needed, and report on intake quality and performance metrics. You will coach coordinators on tools like TMF and Aljex, collaborate with Capacity Manager, and