Account Manager — SMB Growth & Upsell

Kaseya; Miami (FL); In loco; USD 65.000 - 95.000; Tempo pieno

Descrizione del lavoro

Kaseya in Miami is seeking an enthusiastic Account Manager to own a portfolio of SMB accounts, re-engage dormant relationships, and drive revenue growth through proactive account management. You will identify expansion opportunities and collaborate with Customer Success and Sales to ensure strong outcomes for clients.

In this role, you will monitor product usage, address gaps, and conduct regular business reviews, leveraging Salesforce to maintain accurate forecasts.

Competenze

• 2+ years of experience in account management or relationship-focused sales.
• Experience in B2B sales managing SMB or Mid-market clients (SaaS or technology preferred).
• Strong communication, organizational, and forecasting abilities.

Mansioni

• Account Ownership & Expansion: Take full ownership of a portfolio of SMB accounts, proactively identifying upsell and cross-sell opportunities across Kaseya7s product suite to unlock new revenue.
• Customer Re-Engagement & Relationship Building: Reignite and build strong relationships with existing customers—connecting with key decision-makers and aligning solutions to evolving needs.
• Commercial Growth Strategy: Develop and execute tailored account plans, including regular outreach, check-ins, and business reviews to uncover opportunities and drive expansion.
• Adoption & Value Realization: Monitor product usage and adoption metrics, addressing gaps and driving increased engagement to support long-term growth and retention.
• Revenue Ownership: Own and consistently exceed revenue targets by driving expansion within your account base.
• Cross-Functional Collaboration: Partner with Customer Success, Sales, and other internal teams to deliver a seamless customer experience and maximize account potential.
• CRM & Pipeline Management: Leverage Salesforce to manage your pipeline, track account activity, and maintain accurate forecasting and reporting.

Conoscenze

Account management

SaaS sales

Strumenti

Salesforce

Descrizione del lavoro

Kaseya in Miami is seeking an enthusiastic Account Manager to own a portfolio of SMB accounts, re-engage dormant relationships, and drive revenue growth through proactive account management. You will identify expansion opportunities and collaborate with Customer Success and Sales to ensure strong outcomes for clients.

In this role, you will monitor product usage, address gaps, and conduct regular business reviews, leveraging Salesforce to maintain accurate forecasts.