Growth-Focused SMB Account Manager (SaaS)

Kaseya; Miami (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Kaseya is seeking an Account Manager to own a portfolio of SMB accounts in a growth-focused role based in Miami, with responsibility for expanding revenue and strengthening client relationships. You will engage with decision-makers, identify upsell opportunities across Kaseya’s product suite, and collaborate with Customer Success and Sales to ensure value realization and renewal readiness.

The role requires 2+ years in account management or related sales, experience in SMB/Mid-market SaaS or

Qualifications

• 2+ years of experience in an account management or relationship focused sales role.
• Experience in B2B sales managing SMB or Mid-market clients (SaaS or technology preferred).
• Proven ability to meet or exceed sales targets.
• Strong commercial mindset with a passion for account growth and expansion.

Responsibilities

• Account Ownership & Expansion: Take full ownership of a portfolio of SMB accounts, proactively identifying upsell and cross-sell opportunities across Kaseya’s product suite to unlock new revenue.
• Customer Re-Engagement & Relationship Building: Reignite and build strong relationships with existing customers—especially those with low engagement, connecting with key decision-makers and aligning solutions to evolving needs.
• Commercial Growth Strategy: Develop and execute tailored account plans, including regular outreach, check-ins, and business reviews to uncover opportunities and drive expansion.
• Adoption & Value Realization: Monitor product usage and adoption metrics, addressing gaps and driving increased engagement to support long-term growth and retention.
• Revenue Ownership: Own and consistently exceed revenue targets by driving expansion within your account base, contributing to both immediate wins and long-term account growth.
• Cross-Functional Collaboration: Partner with Customer Success, Sales, and other internal teams to deliver a seamless customer experience and maximize account potential.
• CRM & Pipeline Management: Leverage Salesforce to manage your pipeline, track account activity, and maintain accurate forecasting and reporting.

Skills

Account management

B2B sales

SaaS

Forecasting

Tools

Salesforce

Job description

Kaseya is seeking an Account Manager to own a portfolio of SMB accounts in a growth-focused role based in Miami, with responsibility for expanding revenue and strengthening client relationships. You will engage with decision-makers, identify upsell opportunities across Kaseya’s product suite, and collaborate with Customer Success and Sales to ensure value realization and renewal readiness.

The role requires 2+ years in account management or related sales, experience in SMB/Mid-market SaaS or