Strategic SaaS Account Growth Manager

Kaseya; Norwalk (CT); On-site; USD 75,000 - 120,000; Full time

Job summary

Kaseya is seeking an enthusiastic Account Manager to focus on expanding existing accounts within our AI-powered IT management and cybersecurity software portfolio. You will identify upsell opportunities, strengthen relationships with key decision-makers, and drive revenue growth through strategic account management.

Key responsibilities include managing adoption metrics, collaborating with Customer Success and Sales, and using Salesforce to track leads and opportunities.

Qualifications

• 2+ years of B2B or B2C sales experience in technology or SaaS.
• Track record of exceeding sales targets.
• Thrives in a fast-paced, metrics-driven environment.
• Motivated, coachable and competitive with a resilient drive to succeed.
• Excellent organizational, interpersonal, and communication skills.
• Proficient in using CRM tools (Salesforce) to manage leads, opportunities, and accounts.
• Strong analytical skills with the ability to create accurate sales forecasts.

Responsibilities

• Account Expansion: Proactively engage with current customers to identify upsell and cross-sell opportunities, leveraging Kaseya’s full suite of products to drive revenue growth.
• Customer Relationship Management: Build and maintain strong relationships with key decision-makers, ensuring customer satisfaction while aligning their needs with Kaseya’s solutions.
• Strategic Sales Execution: Develop tailored strategies for each account, including regular check-ins and business reviews, to identify new opportunities and overcome potential challenges.
• Manage Adoption Metrics: Monitor customer usage, proactively addressing adoption challenges and following established sales processes to drive cross-sell, upsell, and expansion strategies.
• Revenue Growth: Take ownership of your sales targets, consistently exceeding quotas while delivering exceptional value to clients. Actively contribute to both short-term and long-term revenue generation strategies.
• Collaboration: Work closely with internal teams, including Customer Success and Sales, to deliver exceptional customer experiences and ensure smooth implementation of new solutions.
• CRM Management: Utilize Salesforce to manage leads, opportunities, and accounts, ensuring all interactions are logged and tracked to drive sales success.

Skills

B2B/B2C sales

Sales target achievement

CRM proficiency

Communication skills

Analytical skills

Tools

Salesforce

Job description

Kaseya is seeking an enthusiastic Account Manager to focus on expanding existing accounts within our AI-powered IT management and cybersecurity software portfolio. You will identify upsell opportunities, strengthen relationships with key decision-makers, and drive revenue growth through strategic account management.

Key responsibilities include managing adoption metrics, collaborating with Customer Success and Sales, and using Salesforce to track leads and opportunities.