Account Manager — Landscape Client Relations & Growth

Bedrock Landscaping LLC; McKinney (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Bedrock Landscaping LLC is seeking an experienced Account Manager to oversee client relationships and landscape maintenance services, ensuring exceptional service. You will act as the primary contact for assigned accounts and work with field operations to guarantee quality and address issues.

Responsibilities include conducting property inspections, preparing proposals, and identifying opportunities for enhancements and additional services.

Qualifications

• Previous account management, customer service, landscaping, property management, or related experience preferred.
• Commercial landscaping experience strongly preferred.
• Strong customer service and relationship-building skills.
• Ability to identify landscape maintenance and enhancement needs.
• Strong organizational and follow-up skills with the ability to manage multiple accounts and priorities.
• Excellent verbal and written communication skills.

Responsibilities

• Manage and maintain strong relationships with assigned commercial landscape clients.
• Serve as the primary point of contact for customer questions, requests, concerns, and service needs.
• Conduct regular property inspections to ensure landscaping meets Bedrock standards and client expectations.
• Communicate service expectations, property needs, and corrective actions to field supervisors and crews.
• Follow up with customers regarding service quality and resolve concerns in a timely and professional manner.
• Identify opportunities for enhancements, improvements, seasonal services, irrigation repairs, and additional landscaping services.
• Prepare proposals and estimates for enhancement and additional service opportunities.
• Monitor approved enhancement projects and coordinate with operations to ensure work is completed accurately and on schedule.
• Participate in client meetings and property walks as needed.
• Maintain accurate documentation of customer communications, property needs, proposals, and follow-up items.
• Assist with account renewals and client retention efforts.
• Monitor account performance and work with management to address service, labor, or profitability concerns.
• Coordinate with operations, irrigation, enhancements, and other departments to ensure customer expectations are met.
• Respond promptly to urgent customer or property concerns.
• Maintain a professional appearance and represent Bedrock Landscaping positively with customers and property management teams.
• Perform other duties as assigned.

Skills

Customer service

Relationship-building

Communication

Job description

Bedrock Landscaping LLC is seeking an experienced Account Manager to oversee client relationships and landscape maintenance services, ensuring exceptional service. You will act as the primary contact for assigned accounts and work with field operations to guarantee quality and address issues.

Responsibilities include conducting property inspections, preparing proposals, and identifying opportunities for enhancements and additional services.