Account Manager , In-store Retail Technology

Talener; Los Angeles (CA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Talener in Beverly Hills, CA is seeking an Account Manager to nurture and expand relationships with enterprise retail clients, focusing on renewals and upsell opportunities within a growing in-store retail technology portfolio.

You will collaborate with sales, customer success, and implementation teams to ensure seamless onboarding and sustained revenue growth, leverage CRM tools to forecast pipeline, and protect long-term partnerships.

Qualifications

• 5+ years in account management, customer success, or consultative sales in SaaS or B2B tech.
• Proven ability to manage established client relationships and renewals.
• Experience driving upsell/cross-sell revenue with enterprise clients.
• Strong relationship-building and executive-level communication skills.
• Familiarity with CRM platforms and pipeline management.

Responsibilities

• Manage and strengthen long-term relationships with enterprise retail clients.
• Own renewal processes and identify upsell opportunities across solutions.
• Develop strategic account plans and conduct regular business reviews.
• Collaborate with sales, customer success, and implementation teams for onboarding.
• Monitor performance, maintain revenue forecasts and pipeline activity.

Skills

Account management

Customer success

SaaS sales

Executive relationships

Revenue forecasting

Job description

Account Manager - In-store Retail Technology

We are seeking an Account Manager to join a growing supply chain technology company supporting major retail brands. This role focuses on managing and expanding established client relationships, driving renewals and upsell opportunities across a portfolio of technology solutions. The ideal candidate combines strategic account management experience with a consultative sales approach, building executive relationships while identifying opportunities to expand existing partnerships. This is a full-time, hybrid position based in Beverly Hills, CA.

Location

Beverly Hills, CA (Hybrid, 2–3 days onsite per week)

Responsibilities

• Manage and strengthen long-term relationships with established enterprise retail clients, serving as a trusted advisor and primary point of contact for account growth
• Own the renewal process and identify upsell and cross-sell opportunities across a portfolio of supply chain technology solutions, including product visibility, traceability, RFID, and retail inventory management
• Develop strategic account plans, conduct regular business reviews, and identify opportunities to expand product adoption based on evolving client needs
• Partner with sales, customer success, and implementation teams to ensure seamless client onboarding, ongoing service delivery, and successful execution of account growth initiatives
• Monitor account performance, maintain accurate revenue forecasts and pipeline activity, and work toward assigned retention and expansion targets

Required Skills & Experience

• 5+ years of experience in account management, customer success, or consultative sales, ideally within SaaS, supply chain technology, retail technology, or complex B2B environments
• Demonstrated success managing established client relationships, owning renewals, and driving upsell or cross-sell revenue
• Strong relationship-building and communication skills, with the ability to engage executive-level stakeholders and develop long-term strategic partnerships
• Experience identifying client needs, developing account growth strategies, and coordinating with internal teams to deliver solutions
• Familiarity with CRM platforms such as HubSpot and experience with account planning, revenue forecasting, and pipeline management

Compensation

• Base Salary: $110,000 – $140,000
• Bonus: $25,000 – $40,000

Additional Information

• Role is hybrid, with 2–3 days per week onsite in Beverly Hills, CA
• Focused on existing client relationships, renewals, and account expansion rather than new client acquisition
• Opportunity to manage established enterprise accounts and expand partnerships across a growing portfolio of supply chain technology solutions