Inside SalesAccount Tech Manager

Aviso, LLC; Fremont (CA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Vision plan

401(k) retirement plan

Job summary

Aviso, LLC in the Bay Area is seeking an Account Manager to join a tight-knit team of 10. This inside role centers on account administration, service coordination, and relationship management to ensure seamless client service.

You will be the primary contact for assigned accounts, scheduling services, generating quotes, updating the CRM, and collaborating with field technicians and sales leadership to sustain high retention and smooth operations.

Qualifications

• 3+ years in account management, customer success, or sales support in electronics, calibration, or related technical field.
• Outstanding written and verbal communication; ability to draft articulate, warm emails reflecting a customer-first tone.
• Technical mindset; comfortable with CRMs (Salesforce) and MS Office; quick to learn product/service terminology.
• Strong attention to detail; able to manage multiple account schedules independently.
• Bay Area local; full-time, 100% on-site at Northern California facility.

Responsibilities

• Act as lead point of contact for assigned clients and build long-term relationships.
• Coordinate annual and ad-hoc service schedules for on-site visits and in-house lab work; earn commissions on schedules.
• Deliver detailed, helpful communication via phone and email beyond transactional responses.
• Maintain CRM records (Salesforce), generate pricing quotes, compile equipment lists, and support back-end retention efforts.
• Collaborate with off-site technicians, sales managers, and leadership to sustain high customer satisfaction and fast turnaround times.

Skills

Account management

Customer success

Sales support

CRM (Salesforce)

Communication

Organizational skills

Education

Bachelor's degree in Business Administration, Sales, Communications, or related field

Tools

Salesforce

MS Word

MS Excel

Outlook

Job description

ABOUT THE ROLE

We're a specialized provider of high-precision electronic calibration and measurement services, is seeking a detail-oriented, highly articulate Account Manager to join their close-knit team of 10 in the Bay Area.

This is primarily an inside sales, account administration, and relationship-maintenance role- not a cold-calling or heavy prospecting role. You will serve as the primary point of contact for assigned client accounts, ensuring seamless service coordination, accurate scheduling, and exceptionally high-quality customer communication.

WHAT YOU'LL DO

• Account Management & Retention: Act as the lead point of contact for assigned clients. Build long-term, trusting relationships through warm, proactive, and clear communication.
• Service Coordination & Scheduling: Coordinate annual and ad-hoc service schedules for on-site visits and in-house lab work. Earn commissions on booked service schedules.
• Substantive Client Engagement: Deliver detailed, helpful, and thorough communication via phone and email (going beyond brief, transactional responses to truly answer client needs).
• Administrative & Sales Support: Maintain accurate CRM records (Salesforce), generate pricing quotes, compile equipment lists, and support internal sales operations on back-end retention efforts.
• Cross-Functional Collaboration: Partner with off-site service technicians, sales managers, and company leadership to maintain high customer satisfaction metrics and fast turnaround times.

WHAT WE NEED

• Experience: 3+ years in account management, customer success, or sales support- preferably within electronics, calibration, manufacturing, or a related technical environment.
• Communication Skills: Outstanding written and verbal skills. Ability to draft articulate, comprehensive, and warm emails that reflect a customer-first brand tone.
• Technical Mindset: Comfortable using CRMs (Salesforce preferred), MS Office (Word, Excel, Outlook), and quickly learning technical product/service terminology.
• Organizational Mastery: Strong attention to detail with the ability to manage multiple account schedules independently without daily supervision.
• Location: Local to the Bay Area with full-time, 100% on-site availability at the Northern California facility.

PREFERRED QUALIFICATIONS

• Bachelor's Degree in Business Administration, Sales, Communications, or a related field (or equivalent combination of education and hands-on experience).

WHAT WE OFFER

• Base Salary: $100,000 - $110,000 depending on experience.
• Incentive Compensation: Monthly performance bonuses (focused on retention and scheduling) + Annual commission for organic account expansion/new business.
• Benefits: Comprehensive Health, Vision, and 401(k) retirement plan.
• Career Growth: Opportunities for professional advancement as the team and business expand.