Account Manager

Tech-Nique Partners; Bentonville (AR); On-site; USD 70,000 - 90,000; Full time

Job summary

Tech-Nique Partners in Bentonville, Arkansas is seeking an experienced Account Manager to oversee enterprise client relationships. The role requires developing strategic account plans to ensure client satisfaction, utilizing Salesforce for tracking, and working closely with cross-functional teams to meet service delivery goals.

The ideal candidate will have 3–5 years in B2B account management with proven success in enterprise settings. Strong communication and negotiation skills are essential, along with familiarity in logistics and retail technologies.

Qualifications

• 3–5 years of experience in B2B account management, preferably in SaaS or logistics.
• Proven success managing enterprise-level accounts.
• Strong understanding of contract terms and KPI management.

Responsibilities

• Own the full client relationship lifecycle for assigned accounts.
• Develop and execute strategic account plans.
• Conduct regular QBRs and strategic planning sessions.

Skills

B2B account management

Client success

Consultative sales

Communication skills

Negotiation skills

CRM tools proficiency

Excel skills

Problem-solving skills

Tools

Salesforce

SQL

Job description

Primary Responsibilities/Essential Functions:

• Own the full client relationship lifecycle for assigned enterprise accounts, acting as the key point of contact and trusted advisor
• Develop and execute strategic account plans to deliver business value and achieve revenue growth targets
• Translate client goals into actionable roadmaps, partnering with Operations, Product, and Technology teams to ensure exceptional service delivery
• Conduct regular QBRs and strategic planning sessions with client stakeholders to align on KPIs, identify optimization areas, and renew commitments
• Manage client expectations and contract performance, ensuring SLAs are met and issues are resolved proactively
• Identify upsell and cross-sell opportunities, supporting the sales team with solution definition and positioning
• Track activities and progress in CRM (Salesforce preferred), maintaining accurate records, forecasts, and renewal timelines
• Stay current on industry trends, competitor offerings, and retail technology advancements to guide client conversations
• Collaborate with Marketing and Product teams to refine service offerings based on client feedback and market demand

Qualifications:

• 3–5 years of experience in B2B account management, client success, or consultative sales, preferably in SaaS, logistics, or supply chain
• Proven success managing enterprise-level accounts with measurable impact on retention and growth
• Strong understanding of contract terms, service-level agreements (SLAs), and KPI management
• Proficiency with CRM tools; Excel skills required for reporting and client analytics
• Ability to craft and deliver compelling presentations to senior executives and operational leaders
• Exceptional communication, relationship-building, and negotiation skills
• Familiarity with retail, logistics, or e-commerce ecosystems is a strong plus
• Experience with SQL, API integrations, or technical solution scoping is a bonus
• Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment
• Strong problem-solving skills with a bias for action and continuous improvement