Account Manager — Growth, Service & New Sales (Weekly Pay)

Rent-A-Center; Grand Haven (MI); Hybrid; USD 19,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision, life &dis

Disability insurance

401(k) with company match

Flexible Spending & Health Savings

Supplemental and voluntary insurance

Job summary

Rent-A-Center is hiring for an Account Manager role focused on managing rental accounts, delivering exceptional customer service, and driving account performance. You will handle deliveries, pickups, and early-stage collections while maintaining store standards and supporting sales growth.

This position emphasizes building strong customer relationships, adhering to RAC values, and providing reliable service in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Customer service

Communication

Driving

Education

High school diploma or equivalent

Job description

Rent-A-Center is hiring for an Account Manager role focused on managing rental accounts, delivering exceptional customer service, and driving account performance. You will handle deliveries, pickups, and early-stage collections while maintaining store standards and supporting sales growth.

This position emphasizes building strong customer relationships, adhering to RAC values, and providing reliable service in a fast-paced retail environment.