Account Manager II — Client Success & Onboarding

MedImpact Healthcare Systems Inc.; California; On-site; USD 61,000 - 101,000; Full time

Benefits offered by this job

Medical / Dental / Vision / Wellness –

Paid Time Off / Company Paid Holidays

Incentive Compensation

401K with Company match

Life and Disability Insurance

Tuition Reimbursement

Employee Referral Bonus

Job summary

MedImpact Healthcare Systems, Inc. in San Diego headquarters seeks an Account Manager to lead all operational aspects of servicing and retaining clients, and to manage the transition of new business into MedImpact accurately and timely.

This role ensures client satisfaction throughout the lifecycle—from conception to renewal—by guiding the client team, maintaining service levels, and driving additional revenue while aligning with client service agreements.

Qualifications

• BS/BA and 3+ years' experience or equivalent combination of education and experience.
• Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook.
• Intermediate to advanced knowledge in Visio.
• Experience as a user of multiple business software applications is required.
• Pharmacy Technician license or national certification desired.
• Successful completion of MedImpact Internal Certifications required within one year of active employment in role (i.e., MedAccess Certification, Cognos, and Med Coaching Certification).

Responsibilities

• Develops, builds, and maintains solid client business relationships beginning with a positive on-boarding experience and continuing throughout the life cycle of the client.
• Ensures appropriate levels of service and operational support to assigned clients by understanding and championing clients’ operating requirements.
• Proactively maintain and improve upon service performance levels and works across the organization to expeditiously resolve issues, elevate service recovery efforts, provide timely feedback to internal and external customers.
• Actively leads members of the core client team, and members of the extended team, in successfully meeting client needs and delivering flawless fundamentals.
• Adheres to strict procedural and quality standards, including thorough and accurate documentation, testing protocols, claims analysis, and thorough understanding of client technical and service specifications.
• Leads the implementation process for onboarding of new business for existing clients, including timely and accurate documentation/sign off and site visits.

Skills

Client relationship management

Project management

Communication skills

Analytical skills

Education

BS/BA

Tools

MedAccess Certification

Cognos

Med Coaching Certification

MS Office

Visio

Job description

MedImpact Healthcare Systems, Inc. in San Diego headquarters seeks an Account Manager to lead all operational aspects of servicing and retaining clients, and to manage the transition of new business into MedImpact accurately and timely.

This role ensures client satisfaction throughout the lifecycle—from conception to renewal—by guiding the client team, maintaining service levels, and driving additional revenue while aligning with client service agreements.