Account Manager I - Freight Solutions & Customer Support

Pegasus Logistics Group; Coppell (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Pegasus Logistics Group in Coppell, TX is seeking an Account Manager to respond to customer inquiries by telephone, email, or chat and provide non-technical problem resolution. You will analyze service needs and coordinate with internal teams to deliver tailored solutions.

Responsibilities include using CRM to document activities and ensuring adherence to the company's Quality Management System while building strong customer relationships in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Confident, team-oriented, and enjoy working in a fast-paced environment.
• Excellent verbal and written communication skills.
• 1+ years freight forwarding experience.
• Bachelor's degree (preferred).
• Proficient in routing, costing, and tracking.

Responsibilities

• Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
• Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.
• Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.
• Uses a customer relationship application or database to record activities and research product information.
• Comply with the requirements of the company’s Quality Management System.

Skills

Verbal communication

Written communication

Freight forwarding experience

Teamwork

Customer service

Education

High School diploma or equivalent

Bachelor's degree

Tools

Excel

Job description

Pegasus Logistics Group in Coppell, TX is seeking an Account Manager to respond to customer inquiries by telephone, email, or chat and provide non-technical problem resolution. You will analyze service needs and coordinate with internal teams to deliver tailored solutions.

Responsibilities include using CRM to document activities and ensuring adherence to the company's Quality Management System while building strong customer relationships in a fast-paced environment.