ACCOUNT MANAGER I

Pegasus Logistics Group; Coppell (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Pegasus Logistics Group in Coppell, TX is seeking an Account Manager to respond to customer inquiries by telephone, email, or chat and provide non-technical problem resolution. You will analyze service needs and coordinate with internal teams to deliver tailored solutions.

Responsibilities include using CRM to document activities and ensuring adherence to the company's Quality Management System while building strong customer relationships in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Confident, team-oriented, and enjoy working in a fast-paced environment.
• Excellent verbal and written communication skills.
• 1+ years freight forwarding experience.
• Bachelor's degree (preferred).
• Proficient in routing, costing, and tracking.

Responsibilities

• Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
• Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.
• Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.
• Uses a customer relationship application or database to record activities and research product information.
• Comply with the requirements of the company’s Quality Management System.

Skills

Verbal communication

Written communication

Freight forwarding experience

Teamwork

Customer service

Education

High School diploma or equivalent

Bachelor's degree

Tools

Excel

Job description

## ACCOUNT MANAGER IApplylocations: Coppell, TXtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: REQ-1445**Job Profile Summary:**Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.**Major Duties and Responsibilities:*** Resolves problems and communicates solutions or requested information to the customer.* Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.* Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.* Uses a customer relationship application or database to record activities and research product information.* Comply with the requirements of the company’s Quality Management System.**Required Skills, Experience, and Education:*** High School diploma or equivalent* Confident, team-oriented, and enjoy working in a fast-paced environment* Excellent verbal and written communication skills* 1+ years freight forwarding experience**Desired Skills, Experience, and Education:*** Intermediate to advanced level of experience with Excel* Strong problem-solving and decision-making ability* Self-managed and highly motivated* Displays integrity, reliability, empathy, and a strong work ethic* Results-oriented; Displays sense of urgency* Proficient in routing, costing, rating, and tracking* Bachelor's degree**Physical Requirements:*** Remain in a stationary/seated position for an extended period.* Regularly required to operate a computer, telephone, keyboard, and other office machinery.* Specific vision abilities required by this job include close vision requirements due to computer work.* The ability to hear, understand, and distinguish speech and/or other sounds.**Work Hours:*** 12:00 p.m. - 9:00 p.m.Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.