Global Freight Account Manager — Customer Service & Logistics

Accurate Personnel; Glendale Heights (IL); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Competitive salary up to $65,000

Comprehensive benefits package (health

Fitness reimbursement program

Education reimbursement program

Professional development and career‑g

Collaborative and supportive workL

Job summary

Accurate Personnel is seeking a Customer Service / Key Account Manager for international logistics and freight forwarding. You will manage end-to-end cargo activities, support bookings, and drive customer satisfaction through proactive communication and problem-solving.

You will collaborate with trucking partners, airlines, and internal teams, generate quotes, troubleshoot issues, and perform billing reconciliations. Knowledge of air/ocean import/export and freight-forwarding docs is essential.

Qualifications

• Minimum 3 years of operations experience in a freight-forwarding environment.
• Knowledge of air and ocean import/export processes.
• Experience with CargoWise One or similar systems (asset).
• Strong understanding of freight-forwarding workflows and documentation.

Responsibilities

• Client account management — act as the primary contact for all client inquiries and service needs
• Cargo coordination — process, monitor, and review international shipments from booking to final delivery
• Quote generation — perform data entry to prepare accurate freight quotes
• Carrier communication — liaise with trucking companies and airlines to ensure timely movement of freight
• Issue resolution — troubleshoot service challenges and provide timely solutions
• Billing reconciliation — assist with reviewing and reconciling billing discrepancies
• Customer review calls — conduct periodic check-ins to maintain satisfaction and meet service targets
• Provide administrative support to the freight services team as needed

Skills

Relationship-building

Questioning & listening

Independence & teamwork

Written & verbal communication

Detail-oriented

Education

College Diploma in Supply Chain Management or related field

Tools

CargoWise One

Job description

Accurate Personnel is seeking a Customer Service / Key Account Manager for international logistics and freight forwarding. You will manage end-to-end cargo activities, support bookings, and drive customer satisfaction through proactive communication and problem-solving.

You will collaborate with trucking partners, airlines, and internal teams, generate quotes, troubleshoot issues, and perform billing reconciliations. Knowledge of air/ocean import/export and freight-forwarding docs is essential.