Global Operations & Client Solutions Coordinator

pegasuslogistics; Coppell (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Pegasus Logistics Group equal-opportu

Job summary

Pegasus Logistics Group in Coppell, TX is seeking a customer service professional to respond to inquiries by phone, email, or chat, delivering non-technical problem resolution. You will analyze service needs and coordinate with other departments to formulate the best solution for each customer.

The role requires a Bachelor's degree or equivalent, 4+ years of related experience, and outstanding written and verbal communication.

Qualifications

• Bachelor's degree or equivalent required.
• 4+ years of related experience.
• Excellent verbal and written communication skills.
• Able to make creative, timely and independent decisions.
• Willingness to work overtime as needed.
• Fluent in English; Spanish proficiency may be required depending on location.

Responsibilities

• Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
• Resolves problems and communicates solutions or requested information to the customer.
• Analyzes a customer's service needs and coordinates with other service or technical departments to deliver a solution.
• Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.
• Uses a customer relationship application or database to record activities and research product information.
• Contributes to moderately complex aspects of a project.
• Comply with the requirements of the company's Quality Management System.

Skills

Verbal communication

Written communication

Bilingual English/Spanish

Independent decision making

Education

Bachelor's degree or equivalent

Job description

Pegasus Logistics Group in Coppell, TX is seeking a customer service professional to respond to inquiries by phone, email, or chat, delivering non-technical problem resolution. You will analyze service needs and coordinate with other departments to formulate the best solution for each customer.

The role requires a Bachelor's degree or equivalent, 4+ years of related experience, and outstanding written and verbal communication.