Account Manager: Growth, Service & Home Deliveries

Rent-A-Center, Inc.; Chesapeake (VA); On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical/dental/vision insurance

Life & disability insurance

401(k) with company match

Flexible Spending & Health Savings

Job summary

Rent-A-Center in Chesapeake, VA is hiring for an Account Manager. The role focuses on managing rental accounts, delivering exceptional customer service, driving account performance, and completing deliveries and pickups.

You will build strong customer relationships while aligning with RAC values. The position emphasizes sales growth, collections, and maintaining store standards with a hands-on, customer-first approach.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years old.
• Valid driver's license with a good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts and maintain strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments using account management tools.
• Complete routes for deliveries, pickups, and account follow-ups.
• Provide white-glove customer service in-store, over the phone, and at customers' homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all safety and operating guidelines.

Skills

Strong communication

Customer service

Driving

Education

High school diploma or equivalent

Job description

Rent-A-Center in Chesapeake, VA is hiring for an Account Manager. The role focuses on managing rental accounts, delivering exceptional customer service, driving account performance, and completing deliveries and pickups.

You will build strong customer relationships while aligning with RAC values. The position emphasizes sales growth, collections, and maintaining store standards with a hands-on, customer-first approach.