Account Manager - Growth & Retention (Remote)

Property Leads; Austin (TX); A distancia; USD 50.000 - 86.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K match

Medical, Vision, and Dental

Descripción de la vacante

Property Leads is seeking an Account Manager to own client relationships after kickoff, ensuring ongoing retention and expansion. You will monitor health, communicate transparently, and drive revenue growth by expanding budgets and markets while protecting the core objectives of each account.

You will work remotely across the US, managing a book of B2B customers in a fast-paced, data-driven startup environment with a focus on results and customer success.

Formación

• 3-5+ years owning a book of B2B accounts, with a measurable record of keeping customers and growing their spend.
• Experience building genuine relationships with your book of business.
• Strong negotiation, objection handling, and de-escalation skills.
• Comfortable in a CRM and managing a pipeline.

Responsabilidades

• Take the handoff from Sales at go-live, run onboarding, and get each customer to early results fast.
• Monitor account health (purchase frequency, lead quality feedback, support history, payment activity) and reach out before customers go quiet.
• Build goodwill by responding fast, telling customers the truth, following through, and advocating for them internally.
• Grow accounts through new markets and increased budget once the customer's core concerns are resolved.
• When an account is at risk, overcome their objections and redirect them back to their original goal.
• Log every customer conversation, risk, and outcome in the CRM.

Conocimientos

Account management

Customer relationships

Negotiation

CRM proficiency

Descripción del empleo

Property Leads is seeking an Account Manager to own client relationships after kickoff, ensuring ongoing retention and expansion. You will monitor health, communicate transparently, and drive revenue growth by expanding budgets and markets while protecting the core objectives of each account.

You will work remotely across the US, managing a book of B2B customers in a fast-paced, data-driven startup environment with a focus on results and customer success.