Account Manager - Growth & Renewals (Public Sector Tech)

Socket.dev; Omaha (NE); On-site; USD 70,000 - 100,000; Full time

Job summary

Guardify is seeking an energetic Account Manager to drive renewals, expansion, referrals, and cross-selling within existing customer accounts. You will collaborate with support, onboarding, sales, product, engineering, and marketing to strengthen relationships and reduce churn.

You will guide customers through pricing changes, own key accounts, and conduct Quarterly Business Reviews to identify upgrade opportunities while leveraging referrals and partnerships to grow revenue.

Qualifications

• Bachelor's degree in a business-related field or equivalent.
• 3–5 years of account management experience in a technical role.
• Field experience in child advocacy, public sector, or related area preferred.
• Proven track record of growing accounts and reducing churn.
• Strong relationship-management and strategic-selling capabilities.
• Excellent written and verbal communication skills.
• Proficiency with CRM systems such as HubSpot.
• Analytical mindset with data-driven decision making.
• Ability to collaborate in a fast-paced, team-oriented environment.
• Customer-first approach with a passion for solving industry-specific challenges.

Responsibilities

• Engage current customers to identify upsell and expansion opportunities.
• Guide customers through pricing changes and account transitions.
• Build strong relationships and encourage referrals and advocacy.
• Leverage customer success for new business through referrals and partnerships.
• Own assigned accounts and manage ongoing needs.
• Conduct Quarterly Business Reviews and identify upgrade opportunities.
• Collaborate with Sales on handoffs and revenue-growth strategies.
• Work with Product and Engineering to improve satisfaction and retention.
• Coordinate with Marketing on referral and upsell campaigns.
• Drive renewals, account expansion, referrals, and lead generation within existing accounts.

Skills

Relationship management

Strategic selling

Communication

Analytical mindset

Data-driven decisions

Team collaboration

Customer-centric

Education

Bachelor's degree in Business, Communications, Sales/Marketing, or related field

Tools

HubSpot

Sales automation tools

Job description

Guardify is seeking an energetic Account Manager to drive renewals, expansion, referrals, and cross-selling within existing customer accounts. You will collaborate with support, onboarding, sales, product, engineering, and marketing to strengthen relationships and reduce churn.

You will guide customers through pricing changes, own key accounts, and conduct Quarterly Business Reviews to identify upgrade opportunities while leveraging referrals and partnerships to grow revenue.